Director of External Communications, Services

3 days ago

Singapore WilsonHCG Singapore Pte. Ltd. Full time

Our client from the Services sector is looking for a Director of External Communications and Corporate Reputation, a newly created role that will shape our client’s public image and long-term trust with diverse stakeholders. Sitting at the group level, this role will steer external communications strategy across multiple markets and business lines.

**Key Responsibilities**

**Crisis & Issues Management**
- Lead the development and execution of a group-wide crisis and issues communications strategy.
- Partner with Group Risk, Legal, and Business Continuity teams for scenario planning, simulations, and response alignment.
- Provide real-time counsel to senior leadership during high-stakes incidents, crafting precise, timely, and impactful communications.

**Branding & Corporate Reputation**
- Develop and implement profiling and positioning strategies that strengthen public goodwill and trust.
- Drive proactive reputation-building programs during “peacetime,” not only in response to crises.
- Lead strategic campaigns that reinforce the organization’s corporate purpose, sustainability commitments, and leadership profile.

**Media & Stakeholder Relations**
- Oversee spokesperson training, proactive engagement, and message discipline for senior leaders.
- Build and maintain trusted relationships with journalists, government agencies, regulators, and industry partners.
- Monitor media sentiment, anticipate risks, and recommend agile responses to protect corporate reputation.

**Leadership & Special Projects**
- Provide executive communications counsel to the C-suite, including speeches, interviews, and thought-leadership content.
- Lead special projects and cross-functional initiatives tied to brand reputation, crisis preparedness, and external engagement.

**Requirements**:

- Bachelor’s degree in Communications, Business, Public Policy, or related field (Master’s degree preferred).
- 15+ years of progressive experience in corporate communications, public affairs, or media relations, with a proven track record in high-stakes crisis and issues management.
- Strong experience managing communications across B2G, B2B, and B2C audiences.
- Demonstrated ability to influence and counsel senior leadership with sound judgment and fast decision-making under pressure.
- In-depth knowledge of evolving communications threats, tools, and best practices.
- Exceptional leadership, stakeholder engagement, and public-facing communication skills.
- Hands-on experience with spokesperson training, reputation monitoring tools, and government/media engagement.

**Interested? Here’s what to do next**:

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**Singapore Employment Agency Personnel No.**: R1109150
**Singapore Employment Agency License No**:16S8069

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