L3 IT Infrastructure Engineer

**Our vision is to transform how the world uses information to enrich life for all.**

Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

JR47591 L3 IT Infrastructure Engineer

**Responsibilities**:

- Define, design and implement core computing and storage system hardware and operating system solutions
- Data Center Management for highly-secure, highly-available, operations-centric datacenter environments in Singapore sites with exposure to asset management and capacity planning, vendor management with mounting works, asset impairments and degauss works
- Provide L3 operational support with oncall support, including outside of office hours, and participate in Major incidents.
- Ensure SLA for incidents and service requests are met with high quality of work.
- Ensure KPIs, such as breach case target, MTTR and escalation target is met.
- Perform changes in critical computing and storage infrastructure supporting Micron’s manufacturing and engineering
- Ensure security, availability, performance, interoperability and reliability of Micron’s core computing and storage resources with continuous improvement projects to ensure
- Collaborate with site customers and Engineering disciplines to develop Reference Architectures and technology standards based on Infrastructure Building Block for computing and storage environment
- Participate in Disaster Recovery planning and testing at the site level to ensure high class Infrastructure redundancy for computing and storage
- Continually work to improve operations and evolve the computing and storage environment to meet future demands
- Lead hardware and software refresh projects with strong collaboration with other technical teams and customers at the site
- Able to drive Engineering efforts in automation and monitoring for computing systems
- Direct the development and maintenance of technical documentation and align with server and storage administration best practices
- Participate in global IT troubleshooting events, global IT Project planning process and in rotational 24/7 Oncall for any local or global IT emergencies.
- Provide L3 support including on weekends and holidays.
- Review Level 2 case management process continually to improve operations by reducing the cases, minimizing escalations and evolve the computing environment to meet future demands.

**Requirements**:

- Masters / Bachelors Degree with good honors in any Computer Science/Engineering field or an equivalent degree.
- Strong analytical and problem-solving skills
- Good communication and interpersonal skills with a problem-solving attitude
- Academic know-how or internship experiences in the Infrastructure domain of IT with Knowledge of management of
- Windows
- RHEL Linux OS
- Configuration of SAN/NAS environment
- Programming and scripting languages such as Java, PowerShell and Python.
- Splunk, Tableau or any analytics tools
- Desire to learn hardware and virtualization technologies like
- Cisco UCS, HPE ProLiant, Dell servers
- Nutanix, VMware, Citrix
- Dell-EMC, NetApp, Pure Storage
- Familiar with scripting languages will be added advantage
- Certifications from Microsoft, RHEL, VMWare, Cisco, DELL-EMC, NETAPP will have an added advantage

**About Micron Technology, Inc.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.