Service Owner

**The Company**:
**HOYA Group**: Founded in 1941 in Tokyo, Japan, **HOYA Corporation**is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks, and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources, and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.

**The Position**:
The Service Owner Cloud & Compute is responsible for the end-to-end strategy, delivery, performance, and continuous improvement of cloud and compute services across the enterprise. This role ensures the availability, scalability, security, and cost-effectiveness of cloud platforms, data center infrastructure, virtualization, and compute resources that support business operations and transformation. The Service Owner defines the service roadmap, manages vendor relationships, ensures alignment with architectural standards, and drives automation and modernization initiatives.

**Internal Relationships**:

- Cross-functional IT Teams, service desk, end users: Collaborate on cloud and compute service design, development, delivery, and operations.

**External Relationships**:

- Service Providers and Vendors: Collaborate for cloud and compute service delivery and improvement.
- Industry Associations: Stay informed on cloud and compute service trends and best practices.

**Major Responsibilities**:
**Service Strategy and Planning**:

- Develop and communicate a clear cloud and compute service strategy, including objectives, scope, and goals.
- Align the cloud and compute service strategy with the organization's business and IT objectives.

**Service Design and Development**:

- Define the cloud and compute service portfolio, including service offerings, service levels, and service catalog items.
- Collaborate with stakeholders to design and develop cloud and compute services, ensuring they meet user needs and quality standards.

**Service Delivery and Operations**:

- Oversee the day-to-day delivery and operation of cloud and compute services.
- Monitor cloud and compute service performance, availability, and reliability, taking proactive measures to ensure continuous improvement.

**Service Ownership and Accountability**:

- Act as the primary point of contact and accountable owner for cloud and compute services.
- Define and manage cloud and compute service-related policies, standards, and procedures.

**Service Governance and Compliance**:

- Ensure that cloud and compute services comply with relevant industry regulations and internal policies.
- Manage cloud and compute service risks and compliance requirements.

**Stakeholder Engagement**:

- Manage relationships with cloud providers (e.g., Microsoft Azure, AWS, GCP) and infrastructure vendors (e.g., VMware, Dell, HPE).
- Track vendor performance, SLAs, and compliance with service delivery obligations.
- Support contract negotiation, license optimization, and cost management.

**Service Improvement**:

- Continuously identify opportunities for cloud and compute service improvement and optimization.
- Drive cloud and compute service enhancements based on feedback and performance analysis.

**Incident Management**:

- Own the incident resolution for any cloud and compute service issues, providing resolution or allocating it to relevant team members.

**Financial Management**:

- Manage the budget and financial aspects of cloud and compute services, including cost optimization and resource allocation.

**Key Deliverables**:
**Quantitative KPIs**:

- Service uptime and availability as per defined SLAs
- Mean time to resolve (MTTR) and incident volume
- Cloud cost optimization and budget adherence
- Automation coverage of compute-related operation

**Qualitative KPIs**:

- Effectiveness in implementing initiatives to improve the quality of cloud and compute services.

**Qualifications**:
**Education/Training Qualifications**:

- Bachelor’s degree in a relevant field (e.g., Business, Information Technology).
- ITIL or relevant service management certification is preferred.
- Certifications in cloud platforms (Azure, AWS, GCP), virtualization (VMware, Hyper-V), or ITIL are highly desirable

**Experience**:

- 5-8 years of experience in infrastructure or cloud service management
- Proven experience operating and improving cloud and compute services in large enterprise