Service Manager

4 days ago


Jurong East, Singapore GRATIFY GROUP PTE. LTD. Full time

**Responsibilities**
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations

**Requirements**:

- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Strong leadership, motivational and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus

**Job Types**: Full-time, Permanent

**Salary**: Up to $3,300.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Food provided

Schedule:

- Day shift
- Early shift
- Flexible hours
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental Pay:

- Performance bonus

COVID-19 considerations:
All customers are required to wear masks and sanitization done daily.


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