Voice Recording Engineer

2 days ago

Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

Perform daily health checks on Real-Time Communication (RTC) Voice systems. - Provide on-site and remote support to RTC Voice users for various equipment including: - Avaya Voice Devices and components - Cisco Voice Devices and components - Voice Gateways - Phones, Headsets, and Webcams (installation) - Mobile Voice Recording Systems (health checks) - NICE NTR Voice Recording Systems (basic call testing, querying, and playback) - Audio Conferencing Devices - Unified Communications Tools/Devices - Specialise in Cisco Unified Communications Manager (CUCM). - Act as a "System ID Administrator" responsible for managing privileged accounts and end-user accounts (creation, modification, reinstatement, and revocation) excluding NICE NTR Voice Recording systems. - Perform Move, Add, and Change (MAC) work for various voice and video equipment in the office, including health checks and phone replacements. - Complete reports for each MAC work performed. - Conduct daily check activities on RTC Voice operating systems to identify and recommend solutions for performance gaps. - Coordinate and manage incidents/problems/change tickets with respective RTC Voice vendors. - Prepare quotation templates and follow up on order releases for specific activities. - Continuously assist in optimising voice operations and recommend best practices for voice management. **Job Requirements**: - Strong understanding of Voice over IP (VoIP) technologies and protocols. - Experience with various Voice equipment including Avaya, Cisco, and Voice Gateways. - Familiarity with phone, headset, and webcam installation. - Working knowledge of NICE NTR Voice Recording Systems (preferred). - Proficiency in Cisco Unified Communications Manager (CUCM). - Excellent troubleshooting and problem-solving skills. - Strong communication and interpersonal skills to effectively collaborate with internal and external stakeholders. - Ability to work independently and manage multiple tasks simultaneously. - Meticulous attention to detail and a commitment to providing exceptional customer service.

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