Senior Customer Success Manager

**WE’RE AI PALETTE**

We help some of the most loved food & beverage brands from around the world create better, future-friendly products by harnessing the power of big data and AI.

Our market-leading SaaS platform allows them to spot trends as they emerge and predict their trajectory, all in real time. Resulting in more accurate insights, less risk, and shorter innovation funnels.

We’re a Singapore-based company with a hub in Bangalore. We are looking for smart, ambitious and fun people to help us take our industry-changing solution to the next level. Is that you?

**What's it like to work at Ai Palette**

We're a growing technology startup with a team of multicultural and multi-talented individuals. Our work is making a real positive impact on our clients’ and consumers’ lives around the world, and we’re leading the way in changing the world of AI-driven insights as we know it. We face challenges together and we win together. And most importantly, we strive to deliver a world-class solution that is transforming the way consumer products are created.

**WE'RE LOOKING FOR A SENIOR CUSTOMER SUCCESS MANAGER**

We’re looking for someone who has a passion for nurturing and growing client relationships, with a minimum of 5+ years of experience in a customer-facing role, preferably at a SaaS company and with international clients. It’s important to us that you have experience managing accounts and growing clients, so you can hit the ground running.

It’s fast-paced, so we’re keen on finding someone who’s well-organised, autonomous and can think on their feet. You’ll get your own clients to look after and be responsible for their growth and success.

In return, you’ll be working in a dynamic workplace with a great and fun group of people. We’re growing and you’ll be growing with us; gaining more autonomy and leadership as we move forward. You’ll also be able to lead projects from the inside that will help us become the leading, respected and respectful organisation we aspire to be.

Come and join us

**RESPONSIBILITIES (You need to be able to do this with your eyes closed)**
- Manage a group of clients, making sure they maximise their Ai Palette subscription and services
- Maximise renewal rates and recurring revenue; ensure customer growth
- Build strong relationships with your customers and become a trusted strategic advisor
- Provide expert guidance on our products and services; grow adoption rate
- Effective and proactive at problem-solving, internally and with our clients
- Contribute to the improvement of the customer success team and Ai Palette as a whole

**REQUIREMENTS**
- 5+ or more years experience in an account management role, preferably at a B2B SaaS company or Consumer Research agency.
- Successful track record working with multinational and/or enterprise accounts
- Super-organized and proactive: well-versed in project management and a stickler for on-time delivery
- Comfortable with public speaking, onboarding clients and presenting
- Knowledge of CRM solutions, CS metrics and running tight processes

**IDEAL EXPERIENCE (Extra points if you have one or more of the following experiences)**
- FMCG Industry, food & beverage or personal care
- Consumer insights and trends (especially around food & beverages or personal care)
- Multi-market (Regional or global) or multi-category experience
- Training others to use a new product (onboarding)
- Building and managing a team
- Familiarity with big data, AI, machine learning, statistics
- Experience engaging with senior business decision-makers

**BENEFITS**
- Own what you do with access to our Employee Share Options Pool (ESOP)
- Great progression opportunities - we want you to grow with us
- Look after yourself with health insurance
- Learn new skills with sponsored training
- Flexible work hours: Early birds and midnight oil burners rejoice