IT Support Specialist, Apac

**Missions**

SPORTFIVE is a global sports marketing agency that delivers customer-centric solutions based on trust and transparency, deep industry experience and global relationships, digital intelligence and innovation. SPORTFIVE strategically and creatively connects brands, rights-holders, media platforms and fans to create and enable contemporary partnerships in sports.

While creating and growing long-term value for all, SPORTFIVE often leads the sports business into the future through innovative digital solutions and strives to be the most progressive and respected partner in sports.

In Asia, SPORTFIVE has over 30 years of proven performance with offices in Singapore, Sydney, Shanghai, Hong Kong, Tokyo and Seoul. The industry leading agency specialises in delivering a comprehensive range of solutions and services for brands, right-holders and fans across the whole value chain. With dedicated teams focused on media and brand-led sales, content production, turn-key event management, design studio, digital marketing and activation, SPORTFIVE is well placed to support brands and rights-holders in creating valuable partnerships in the region.

SPORTFIVE operates with a global mindset and network of over 1,200 local experts based in 15 countries around the world, active in Football, Golf, Esports, Motorsport, Handball, Tennis, American Football, Basketball, Ice Hockey, Rugby, Olympics and Multi-Sport Events and many more.

**Overview of Position**:
We are looking for a proactive and detail-oriented IT Support Specialist to provide reliable technical assistance and operational support across Singapore and the broader APAC region. In this role, you will manage incident resolution, oversee IT assets and devices, and ensure seamless onboarding and offboarding experiences for employees.

Success in this position requires strong troubleshooting capabilities, hands-on experience with modern device management platforms, and the ability to deliver consistent support across diverse locations. You’ll be part of a collaborative and agile IT team dedicated to empowering users and maintaining high service standards throughout our APAC offices.

**Key Responsibilities**:
**Incident & Ticket Management**
- Respond promptly to user incident tickets; provide quick turnaround support.
- Keep users updated on incident status and resolution progress.
- Escalate unresolved cases to Global IT, ensuring timely follow-up until closure.
- Log all tickets in the global service desk tool (Freshservice).

**IT Asset & User Support (Regional - Singapore, Japan, Australia, Dubai, Korea)**
- Manage IT assets including MacBooks, Windows laptops, iPhones, and peripherals.
- Enroll, configure, and troubleshoot devices using Intune and JAMF.
- Perform device setup, reformatting, and re-enrollment for compliance or migration.
- Troubleshoot non-compliant devices (e.g., iPhone, Surface Pro) by updating, syncing, or reformatting.

**User Onboarding & Offboarding**
- Create and configure user accounts, assign licenses, and prepare devices.
- Conduct IT onboarding sessions (OneDrive, SharePoint, Teams).
- Manage departmental shared mailboxes as required.
- Handle secure offboarding: disable accounts, remove MFA, backup user data, convert mailboxes, and reformat devices.

**Daily & Weekly Operations**
- Monitor device performance, Windows updates, and compliance.
- Weekly checks on LAN/Wi-Fi connections, monitors, and IP phones.
- Resolve OneDrive sync issues, Azure Virtual Desktop dual-session lockouts, Teams camera/freezing problems.
- Monitor Outlook rules for suspicious activity; reset passwords and escalate to security if required.
- Regularly update firmware for monitors and user devices.

**General IT Support**
- Support user connectivity on corporate WAN/LAN (wired & Wi-Fi).
- Assist with printer setup, software inventory, and maintenance.
- Provide on-site support for sport events in Singapore as required.
- Be part of 24x7 standby rotation for critical users.

**Qualification/Requirements**:

- Diploma / Degree in Information Technology, Computer Science, or related field.
- At least 3 years of relevant IT support experience, ideally in a regional capacity.
- Solid troubleshooting skills across Windows, macOS, iOS, and mobile devices.
- Hands-on experience with Intune, JAMF and Microsoft 365 (Teams, SharePoint, OneDrive). Meraki (MDM) knowledge is a plus.
- Knowledge of networking fundamentals (LAN, Wi-Fi, VPN) and IT security practices.
- Certifications such as Microsoft (MCSA/MCSE), Cisco, or ITIL Foundation preferred.
- Strong communication and customer service skills, with the ability to work across multiple cultures and time zones.

**Desired Attributes**
- Proactive, detail-oriented, and resourceful in resolving issues.
- Comfortable working independently but also as part of a global team.
- Strong sense of responsibility, urgency, and accountability.

**Job Conditions**

This role is located on site at our Singapore office.

**Cat