Online Operation Manager
5 days ago
**Position : Online Operation Manager (O2O management)**
**Reports to : SEA Business Director**
**E-Commerce Management**
- For all channels, support the e-Commerce activity including:
- Create Ecommerce sales and performance reports from retail, digital & client
perspective
- Coordinate & issue tickets for reporting website bugs and enhancements to
headquarter
- Create product launch plan including product selection, assortment, and
landing page creation by working closely with marketing team and
headquarter
- Work with different parties to ensure a smooth process of order fulfilment,
packaging, and delivery
- Implementation of both Thailand & local E-commerce initiatives and conduct
UAT
- Ensure service availability of customer support (e.g., live chat, book an
appointment, etc.)
- Digital day to day marketing and key campaigns to drive traffic by working
with communication team
- Manage and create personalized ordering experience for clients
- Operational excellence: logistic, customer services, IT, finance, etc. by
collaborating with related partners
- KPIs, report setup & follow up
- Basic web analytics
- Optimizing website traffic & conversion rate
**Brand Website Optimization**
- Support on optimization of the Direct To Customer (DTC) navigation and
performance by working closely with HQ
- Support Manager to work with communication team to customize website
contents with local events and wave plan for TH & SG market.
**Client Data & Analytics**
- Work closely with CRM team to enrich client’s data and leverage the data
power from our key partners
- Based on the client data, to work out CRM campaigns with Manager for
Ecom clients
**Job Requirement**:
- At least 3 to 4 years of relevant working experience: Experience in a O2O, E-commerce, or Startup environment preferred with a proven track record of hands-on experience in operating O2O platform.
- ln-depth knowledge and hands-on experience across all the digital ecosystems that include, but not limited to paid media platforms, Google Network, Social Media platforms, and SEO.
- Hands-on experience of planning and buying digital media on platforms such as Google Ads (SEM, Shopping Ads, Display, video), Facebook and e-commerce platforms ads.
- Hand-on experience setting up, implementing, and optimizing Google Ads, Facebook, and affiliate campaigns.
- Hands-on experience/exposure in optimizing landing pages and user funnels.
- Hands-on experience with tracking tools and setting up measuring strategies.
- Equipped with the latest trends and best practices in online marketing and
measurement.
- Knowledge with A/B and web analytics tools like Google Analytics
**- MUST have Experience in E-commerce (Shopify) store**
- A comprehensive understanding of the logistics systems
- Experience in end-to-end process management
- Excellent communication skills
- Strong problem-solving skills
- Solid troubleshooting skills
- Familiarity with leading ecommerce platforms
- Good leadership and people management skills
** Experience in Fashion industry**
**Salary**: $5,000.00 - $7,000.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Shopify: 1 year (preferred)
-
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