Operations Support Assistant
22 hours ago
**Working Location: Woodlands Care Home**
**Job Responsibilities**:
- Assists the Operations Support Executive (OSE) to support the Centre Manager (CM) to ensure smooth delivery of all support services of the Care Home and maintain targeted performance standards
- Assists to coordinate and execute various operational support services in providing day-to-day operations such as general facility cleanliness and maintenance management, equipment maintenance, food and laundry services for residents, general logistics support, safety and security services.
- Assists to manage the outsourced vendors with the OSE, support the CM in regular performance meetings to ensure that contractors’ performance is up to stipulated service standards
- Assist the OSE and CM to supervise and work closely with the following staff:
- Facility Assistants and / or outsourced vendors to ensure and upkeep the cleanliness of the general and common areas of the Care Home premise(s)
- Appointed maintenance contractors to provide proper and regular maintenance of all furniture, fixtures and equipment in the Care Home premise(s)
- Security staff or outsourced vendors to ensure physical security of the Care Home premise(s)
- Facility Assistants (Laundry) to ensure and maintain the proper laundering, folding and delivery of resident-related linen, clothing, curtains; maintenance of machinery, and coordinating of transport services to ensure timely exchange and delivery of soiled/clean linen. This includes management of drivers if the Care Home has catered for the headcount.
- Healthcare/Facility Assistants or outsourced food vendors to ensure the safe and proper management, kitchen cleanliness, handling, plating and delivery of food to residents
- Relevant staff on workplace safety and fire safety requirements to ensure compliance to organization and national requirements
- Ensure proper upkeeping and maintenance of administrative records for food provision, laundry services, equipment maintenance, workplace and fire safety records
- Adhere to procurement protocols for the procurement of equipment, supplies, etc, including preparation of documents required for procurement process, taking delivery and entering invoices for claims purposes
- Assist OSE to collate monthly duty roster for the respective section within the operations department, and collate operational statistics and assist in the preparation of reports
- Any other duties as assigned by the OSE, CM or Directors
**Job Requirements**:
- N / O Levels, Nitec in any field
- Preferably 1 to 2 years of relevant operations experience performing similar functions
- Knowledge of security operations, fire safety and work place health safety
- Ability to troubleshoot basic M&E systems and perform simple maintenance
- Proficient in Microsoft Office
- Meticulous with an eye for detail
- Good communication skills and able to work well with others
- Demonstrates resilience in dealing with workplace adversity in a start-up environment
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