E-commerce Manager

3 days ago

Singapore GN TROIS MARKETING PTE. LTD. Full time

**Company Overview**:
**Position Overview**:
As the E-commerce Manager at Pazzion, you will play a key role in driving our online sales and ensuring a seamless shopping experience for our customers. You will be responsible for overseeing all aspects of our e-commerce operations. Your role will involve a blend of strategy development, website improvement and enhancement, project management, and data analysis to continuously improve our online performance.

**Why Join Us?**
- Attractive salary packages with AWS and performance bonus
- Training opportunities with good career progression
- Up to 20 days Annual Leave & Birthday Leave
- Flexible Working Hours
- Complimentary company products & staff discounts
- Insurance, medical and dental benefits
- Employee referral scheme
- Annual company dinners and long service recognition

**Key Responsibilities**:
1. E-commerce Strategy:

- Develop and execute a comprehensive e-commerce strategy in alignment with company objectives.
- Analyze market trends and competition to identify growth opportunities.

2. Website Management:

- Oversee the maintenance and optimization of the e-commerce website, ensuring a user-friendly experience.
- Implement improvements to website design, navigation, and functionality.

3. Traffic and Conversion:

- Work closely with our Marketing Team to plan and execute digital marketing campaigns to drive traffic, conversion, and customer retention.

4. Inventory and Fulfillment:

- Collaborate with inventory and logistics teams to ensure product availability and efficient order fulfillment.
- Monitor inventory levels and recommend restocking strategies.

5. Analytics and Reporting:

- Utilize web analytics tools to track key performance metrics and produce regular reports.
- Make data-driven decisions to improve online sales and user experience.

6. Customer Experience:

- Monitor customer feedback and resolve any online shopping issues promptly.
- Enhance the overall online shopping experience to drive customer satisfaction and loyalty.

7. Team Leadership:

- Manage and lead a team of e-commerce professionals, providing guidance and support.
- Foster a collaborative and innovative work environment.

**Qualifications**:

- Bachelor's degree in Business, Marketing, or a related field.
- Minimum 3 years e-commerce managerial experience or in a similar capacity.
- Proven experience in e-commerce management, preferably in the fashion or footwear industry.
- Strong knowledge of e-commerce platforms and web development.
- Proficiency with web analytics and reporting tools (e.g., Google Analytics).
- Excellent project management and leadership skills.
- Strong analytical and problem-solving abilities.
- Outstanding communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.

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