Sr. IT Support Analyst

**Department Overview**:
Residing within Enterprise Protect organization, the Global Anti-Money Laundering (GAML) Technology team is responsible for the delivery and support of technology solutions for the respective GAML business unit. Given the ongoing pace of regulatory change and ongoing importance of risk management, this is a fast-growing area within the bank translating into considerable demand and growth within its technology teams.

**Building a World-Class, Diverse and Inclusive Technology Team**

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

**TD Applications & Systems Development**covers technical planning, integration, systems analysis, design, development, unit and component systems testing, support-maintenance, and more. Meaningful, effective relationship-building is part of what these highly skilled experts do best as they work together with technology project managers, delivery partners, business and systems analysts, testing and quality assurance teams, sponsors and so many other stakeholders to clarify requirements.

**About This Role**

We are looking for a Support analyst for our Oracle Transaction Monitoring and Customer Risk rating solutions and Actimize cash transaction reporting solutions to support these products in all environments.

The person should have experience in solving complex batch processing and should be very familiar with Oracle and Actimize environments. The role will require that the person collaborates with the larger team (Oracle and Actimize Engineering teams) to ensure that the batches are meeting daily SLAs and any issues in that process are resolved in a timely manner. Reengineer Batches to stabilise and sustain the stability during Asia Time zone.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. **Here's some of what you may be asked to perform**:

- Responsible for ensuring that the daily batches are running properly, and the batch SLAs are being met.
- Escalate and work with the Oracle and Actimize vendors for issues and follow through to resolution.
- Responsible for constantly automating manual tasks and improving the various processes around the batch including ensuring the Runbooks and other supporting documentation are constantly updated.
- Work with the global teams and product vendors to automate various aspects of the batch including adding validation at every layer to ensure that any failures are detected early and fail fast.
- On issues during Asia hours, you will be responsible for managing the bridge and coordinating the response around any incidents that are raised as a result of batch failure.
- Responsible for creating and reporting out the weekly status of the batch and environment changes along with the KPIs.
- Be responsible for tracking and managing the backlog associated with any changes that are required in the various environments to fix issues or improve processes.
- Ensure scheduled changes take place with proper testing, monitoring, and implementation and with little or no adverse impact to the business.
- Foster an environment and culture that encourages productivity, innovation, process improvement, teamwork, and a high level of professionalism.
- Identify all support related dependencies and risks and ensures mitigation/contingency plans are in place for identified risks.

**Job Requirements**:
**What can you bring to TD?**Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

- University degree, preferably in technology/ engineering
- Minimum of 6 years of demonstrated experience supporting various AML processes for Risk Rating and Transaction Monitoring including Oracle OFSAA/FCCM products and Actimize products.
- Very good understanding of how a typical Oracle AML batch works to generate alerts and be able to resolve issues arising from batches in a timely fashion
- Exposure to working with Oracle database is required.
- Strong PL/SQL skills on Oracle database