Customer Service Executive

1 week ago

Singapore Das Umbrella Full time

Good Working Environment
- Short Working Hours (10am-5pm)
- 5 days work week **(Off on weekdays only)**:

- Near Ubi and Kaki Bukit MRT (7-10 mins walk)
- Reputable eCommerce & Retail Brand

**About Us**

DAS Umbrella is a holding company that houses many brands of our own. We are hiring for one of our biggest flagship brands, a reputable online Bedding store in Singapore and 6 other countries.

Our main office is located in Singapore, at Ubi. However, for this role, you would be working at our Showroom office, which is a beautiful newly renovated space, located at Kaki Bukit.

**Job Scope**

You would be expected to assist customers' inquiries over our ticketing system, social media, and phone calls. Typically scenario would be customers checking on delivery status, checking of product information, or checking for warranty/refund upon the end of the trial.

You would be tasked to take care of just Singapore's inquiries for a start, you should also expect to eventually take care of our other countries' enquiries as well.

**What's Exciting**:
This year we have allocated a great level of budget for improving overall customer service efficiency, this means your workload may significantly reduce over time, and you would expect to do higher-value work moving forward and expect to get promoted to team lead/manager in the future.

Our office environment is young, dynamic, fun, and very transparent in communicating. This means we don't tolerate office politics, and you would not just work here, but make friends here.

You should also expect that we are unlike conventional companies, where promotions and increments, and rewards are given at end of the year - we do things differently here; if you do well, we will reward you accordingly.

We are growing our team, so Join us at the best time now

**Other Information**:
Working Location: Kaki Bukit, Ravago Building

Working Hours: 5 days work week, 10am to 6pm.

Budget for the role: Between SGD 3.3k to SGD 4k (Negotiable for very experienced.)

**Job Types**: Full-time, Permanent

**Salary**: $3,300.00 - $4,000.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Parental leave

Supplemental pay types:

- Performance bonus
- Health insurance

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