Senior / Systems Analyst, Billing & Dunning

16 hours ago


Jurong, Singapore M1 Limited Full time

Job ID:
**DO-SWENG-PAY-B&D-SSA**
- Job Type:
**Full Time**
- Job Classification:
**Executive**
- Department:
**Digital Office**
- Function:
**Information Systems**
- Location:
**Jurong, Singapore**
- Years of Experience:
**0**

Job Responsibilities/Requirements:
**About M1**:
M1, a subsidiary of Keppel Corporation, is Singapore’s first digital network operator, providing a suite of communications services, including mobile, fixed line and fibre offerings, to over two million customers. We have achieved many firsts - becoming one of the first operators to be awarded one of Singapore’s two nationwide 5G standalone network license, first operator to offer nationwide 4G service, as well as ultra-high-speed fixed broadband, fixed voice, and other services on the Next Generation Nationwide Broadband Network (NGNBN).
M1’s vision is to enable digital services with an elastic Cloud-native and modular technology stack and offer hyper-personalized and predictive service experiences for both consumers and enterprises. We are in the midst of a company-wide multi-year digital transformation to uplift, digitalize, and future-proof our entire business model. The transformation will empower us to experiment, reach industry-leading efficiency, and become the ecosystem partner of choice.
Join us and be a part of a high-performing agile and collaborative team that is paving the way for M1 to become an adaptable, Digital-first telco. Together we can innovate with the latest technologies, offer new value propositions rapidly to the market, and change Singapore’s way of telecommunication.

**About the Role**:
As a Systems Analyst/Senior Systems Analyst, you will work with the team on the financial related modules. It includes billing, bill presentation, dunning and journaling.

**Key Responsibilities**:

- Perform production support activities
- Support user verification enquiries and arrange for clarifications with delivery and software partners
- Perform production post-deployment verifications and support
- Drive root cause analysis (RCA) for the repeated/critical issue; collaborate and support DevOps teams or vendors for the change/release management of new features release, bug-fixing etc.
- To design, improve and resolve the end-to-end DevOps and implementation process, including : configuration, coding, testing, automation, security, post-implementation maintenance, etc
- To assess and perform automation on manual tasks
- Participate in planning test cases, executing test activities
- Monitor scheduled production activities, processes and performance
- Document and maintain technical design specifications.
- Work with department users on monthly verifications of production bills, billing, dunning and journal

**Key Qualifications**:

- Degree in Computer Science/Information Systems, with relevant working experience in Information Technology or related discipline.
- Working experience in Telco industry in billing system support is preferred
- Experience with cloud-based environment, Javascript, Java, API, Postman, Spring boot, Structured Query Language (SQL) and report design tools
- Familiar with Atlassian tools (JIRA, Confluence)
- Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey
- Willing to learn, organised, meticulous, and able to work independently with good interpersonal, written and communication skills.



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