Temporary F&b Reservations Officer

**Job Number** 24179390
**Job Category** Administrative
**Location** Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

**JOB SUMMARY**

Respond quickly and efficiently to all reservations-related requests made by prospective hotel guests, corporate bookers, city guests and co-workers. Promotes food and beverage sales through phone contacts and maintains a good relationship with business contacts. Assist the Restaurant Reservations Sales Supervisor to ensure the smooth operation of the department. This includes monitoring the department activities and development, recommending changes when necessary to improve quality of work.

**DUTIES AND RESPONSIBILITIES**
- Processing and follow-up of all walk in and group reservation.
- Take charge of the systematic and orderly filing of all reservation correspondence.
- Keeps the Restaurant Reservations Sales Supervisor informed of daily/ last minute group reservations development and closely co-ordinates with the Restaurant Reservation Supervisor for system updates and forecast changes.
- Maintain an effective trace system for all bookings to ensure timely follow-up is done.
- Liaise with the Restaurant Manager or Guest Service Executive for seat assignments.
- Assists in the group’s arrival and if required during office hours and co-ordinate with the group/ tour leader or organiser for any special arrangements (as and when needed).
- Communicates and process No-Show/Cancellation charge or refund.
- Handling of guest’s complaints and resolving guest’s issue when required.
- Responsible for other administrative duties (e.g. preparation of reports and data collection) as assigned by the Restaurant Reservation Sales Supervisor.
- As and when required, support Restaurant Reservations Sales Supervisor in ensuring smooth operations, including sufficient phone coverage, daily duties distribution, obtain and inform briefing notes.
- Discharges function in accordance with the hotel policy.
- Any other duties as may be assigned from time to time.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.