Reservations Consultant

1 week ago


Singapore IHG Full time $30,000 - $40,000 per year
Description

YOUR DAY TO DAY


Promote the Hotel's Rooms and F&B products and services with high level of product and service knowledge   

Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities  

Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately 

Quoting and recommending suitable package for potential guest 

Agility to handled services and request effectively and efficiently  

Manage "no show" reservations by investigation and recording of same 

Created, update and maintain Groups booking and billing information  

Maintain knowledge of Rooms and F&B special rates/ offers/ promotions

Monitor reservation levels and inform Managers of current and future occupancy rates 

Prepare reports as requested (e.g. to travel agents, business houses etc)' to track future rooms availability, revenue and occupancy 

Working collaboratively with Front Office and F&B Team for compliance and quality assurance expectations   

Support other responsibilities that maybe assign from time to time

What we need from you 


No experience is required 

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 

Prior knowledge and understanding of reservations systems – Opera 5 Property Management system and Weeloy Table Management 

Highly detail oriented individuals with exceptional organizational skills and able to handle multi priorities under pressure  

Good writing skills 

Able to interact with mandarin speaking guest 


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