Client Services Associate

4 days ago

Singapore The Methodist Church in Singapore Full time

Established by The Methodist Church in Singapore, **The Garden of Remembrance** (TGOR)** is a Columbarium with close to 30,000 niches and 6 fully air-conditioned spaces for Christian funeral wakes and memorial services.

We are seeking a motivated self-starter to join us as **Client Services Associate**.

**Duties & Responsibilities**
- Assist customers with the purchase of niches, remembrance products such as plaques, urns, etc.
- Handle all queries relating to services provided by TGOR.
- Work closely with Funeral Directors and bereaved families on the rental of memorial rooms for wake and memorial services.
- Follow up on all enquiries (online, referrals, etc).
- Manage day-to-day operations including set-up of memorial rooms and all admin work relating to memorial room rentals, purchase of niches and remembrance products.
- Attend to needs of bereaved families holding funeral wake services at the Memorial Rooms.
- Update and maintain an accurate/ updated inventory of all the niches and database of all customer information.
- Work closely with Facilities Team to ensure compliance of standards relating to cleaning, maintenance, security, safety etc by conducting routine daily checks.
- Co-ordinate events like the bi-annual Memorial Services, church or agency events held at TGOR.

**Job Requirements**
- Minimum “O” level or Diploma with at least 2 years of relevant customer service experiences.
- Customer centric with empathy and a service mindset to engage customers with clarity, responsiveness and expertise, resulting in a high level of customer satisfaction.
- Able to multi-task and work independently.
- Willing to work on weekends and public holidays (5 day week).
- Proficient in MS Office Applications (Word, Excel, PowerPoint).
- IT and internet savvy.

Please indicate the following information in your resume:

- Current and expected salary
- Reasons for leaving
- Availability to commence work

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