Workplace Manager

JLL supports the Whole You, personally and professionally.

Workplace Manager
Work Dynamics

What this job involves
Facilities Operations
Manage & oversee site services (Soft & Hard) as part of the scope delivered
Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
Review operational SOP’s & propose / make changes as part of continuous improvement
Manage minor projects / Churn in the office
Able to liaise with Landlord on contractual services delivered

Human Experience
Ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site
Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Client Engagement
Create a fun and impactful client engagement strategy
Engage with all guests, employees, and key stakeholders
Embed in the FM team a culture of empowerment, engagement, and fulfilment
Work with relevant parties on space management through data analytics
Develop client support/feedback initiatives e.g. FAQ
Ensure effective communications and reporting to clients on operation matters and Workplace Experience
Evaluate service response time and analyse occupants’ service request trends and suggestions
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication
Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
Liaise with JLL account team and client on soft service delivery
Create, manage JLL profile within the client account
Adopt innovative communication strategies
Champion monthly meetings with stakeholders to enhance relationships

Team Management
Team player, motivational leader, work across business unit to establish a collaborative environment.
Identify area of development for his /her staff
Drive the site team to meet all key performance indicators as set out in the Account plan.
Actively encourage an environment that drives teamwork, co-operation & performance excellence
Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting
Ensure the monthly performance report is generated to meet SLA standards.
Review monthly financial reports including the preparation of accruals and variance analysis

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.