Head, Workforce Transformation

Job ID: 24110

Location: Singapore, SG

Area of interest: Human Resources

Job type: Regular Employee

Work style: Office Working

Opening date: 24 Mar 2025

**JOB SUMMARY**
**What’s the opportunity?**
- The Group Transformation team and Workforce Transformation Squad require a Programme Manager, to lead the critical transformation across the bank to evolve and enhance our organisational performance, ways of working and effectiveness.
- Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the workforce transformation team plays an essential role in ensuring our people are organised effectively, realising the value across our network, and have the right skills and capabilities for today and our future.

**What will you do?**
- The role holder will lead and work across multiple critical transformation programmes including but not limited to, fit for growth (FFG), GBS transformation, the creation of horizontal (enterprise wide) services and COEs, process simplification and tech simplification.
- In partnership with the all-relevant stakeholders (S&T MT, T&O MT, Business and Function Heads), this role will ensure strategic alignment and execution of our organisation wide workforce transformation plans and agenda are executed and embedded across the Group, ensuring sustained adoption and impactful measurable change.

**RESPONSIBILITIES**
**Strategy/ Business**
- Programme Team Leadership
- Work with senior leaders and key stakeholders to develop and execute a business aligned workforce transformation programme with demonstrable outcomes and impact
- Creates strong credibility for self within the project team based on respect
- Drives team members toward delivering on their commitments
- Creates feeling of cohesiveness and positive working environment within the project team
- Conflicts and difficult interpersonal situations are tackled and dealt with effectively
- Demonstrates good technical and/ or business understanding to manage project effectively
- Manage interdependencies across transformation initiatives / programmes
- Lead the roll out and adoption of enterprise-wide principles for the Horizontal COE Services Workforce Transformation spanning multiple strategic dimensions including organizational design, locations, tools, processes, and workforce strategy.
- Stakeholder Management
- Builds and maintains strong, positive relationships with stakeholders
- Ensures key stakeholders are kept aware of project status, risks & issues (‘no surprises’)
- Manages vendor deliverables and resolves vendor issues

**People & Talent**
- Develops talent in the team
- Manages Project team and support growth and development plans
- Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes.
- Set effective metrics and standards, transparently communicating them to project team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
- Employ, engage, and retain high quality people, with succession planning for critical roles.
- Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
- Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
- Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.

**Risk Management**
- Identifies risks and issues early in their existence and maintains the project risk and issue registers on a weekly basis
- Produces and manages documented, specific resolution action plans, actively seeking to close open items by working with risk/issue owners.

**Processes/ Governance**
- Initiative Delivery, Planning and Tracking
- Delivers initiative benefits defined by the business on time within budget whilst adhering to organisational quality standards
- Builds and maintains initiative plans and schedules showing and accounting for internal and external dependencies
- Proactively identifies and successfully manages any schedule issues and interdependencies with other projects with no unplanned delays to the project
- Produces detailed project estimates and validates externally provided estimates carefully
- Evaluates impact of any requested scope change and presents this to Refinement Forum for discussion
- Ensures resource requirements/forecasts are built into project schedule and transferred and maintained monthly in Clarity
- Updates and reviews Lessons Learnt (both intra project and organisation