Business Support Engineering Manager

**Business Support Engineering Manager Responsibilities**:

- Independently guide and lead the team's strategy and Cross Functional Partner relationships, and demonstrate breakthrough thinking
- Lead a team of support Engineers, a dynamic team that provides support for Ads Enterprise Support. Ensure the success of our regional customers, work closely with the global team to set strategic direction, drive customer satisfaction, shape organizational strategy, and foster partnerships both within our team, cross-functional internal, and external partners
- Drive continuous optimization of our product, support systems, workflows, and tools, enabling operations at scale and effortless customer experience
- Advocate for the team and align closely with multiple cross-functional partners, driving towards shared business and company goals
- Build reliable relationships with account teams, partnerships, and engineering teams to assure effective resolution of customer escalations. Advocate for and influence outcomes for operational rigor with key stakeholders
- Coordinate with other Business Support Engineering managers in NORAM, and EMEA to provide seamless service to our partners
- Mentor and continuously develop team member skills, ensuring the team can support the next generation of products and partners
- Act as the voice of the customer by communicating partner needs to product teams to improve people's experiences with our products
- Ensure the team strategy is consistent at the global vertical/horizontal/market level
- Tackle complex problems holistically, solving for problems end-to-end, not just within immediate scope, that have significant business impact
- Be visible as a thought leader in the Ads support area of expertise at the company level
- Effectively explain strategy and higher-level concepts to the team, cross-functional orgs, and leadership. Exhibit expert, clear, persuasive, concise communication skills

**Minimum Qualifications**:

- 7+ years of professional work experience, including at least 5 years of leadership experience managing a technical engineering team
- Bachelor's degree in Computer Science, Engineering, or related technical field experience
- Solid understanding of IT infrastructures and network protocols on different layers, with good knowledge of different data exchange formats and protocols
- Fundamental understanding of the full web stack, REST API development, and technologies, and bug management support
- Experience assessing, analyzing, and resolving operational issues using data
- Experience managing operations organizations with a focus on operational KPIs and customer satisfaction
- Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
- Experience working across a global multicultural and multilingual team, solving problems, and designing business operations from scratch
- Experience communicating with cross-functional internal (both technical and non-technical audiences) and external partners

**About Meta**: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.