Customer Service Executive
1 day ago
**Responsibilities**:
- Reporting to Team Lead (TL)/ Assistant Operations Manager (AOM)/ Operations Manager (OM).
- Assist to billing query, resolve billing issues and perform billing adjustments if required.
- Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where appropriate, transfer customer’s request to other department to obtain specific information if required.
- Document all actions provided to order taker via internal system.
- Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff and maintain constant update to these SOP if required.
- Meet Customer Experience (CE) target set by management.
- Perform duties as and when assigned by the Superior.
- Monitor and ensure daily Service Level Agreement (SLA) for ticket resolution within 4-hour/7-hour/9-hour is met.
- Abide to Health, Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.
- Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
-
Senior Customer Service Executive
1 week ago
Serangoon, Singapore HISENSE ELECTRONICS (SINGAPORE) PTE. Ltd Full timeDescription We are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products. This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries,...
-
Senior Customer Service Executive
1 week ago
Serangoon, Singapore HISENSE ELECTRONICS (SINGAPORE) PTE. LTD. Full timeWe are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products. This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries, quality issues,...
-
Customer Service Executive
1 week ago
Serangoon, Singapore RN CARE PTE. LTD. Full timeResponsibilities In charge of providing before and after sales support for all parts products sold by company In charge of controlling, managing and utilizing manpower and asset resources to generate the revenue to achieve the budget Responsible in liaising with the various departments on machines/ equipment, customers and staffs issues Responsible for...
-
Senior Customer Service Executive
6 days ago
Serangoon Garden, Singapore HISENSE ELECTRONICS (SINGAPORE) PTE. Ltd Full timeDescription We are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products. This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries,...
-
Customer Service Officer
1 day ago
Serangoon, Singapore ECSAL TECHNOLOGIES PTE. LTD. Full time**Responsibilities** - Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests - Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation - Prepare and submit quotations to customers promptly - Prepare and submit documents required by...
-
Customer Service Executive
4 days ago
Serangoon, Singapore RN CARE PTE. LTD. Full timeJob Description: In charge of supporting in maintaining all contract agreements as per company SOP Responsible In charge of assisting with the creation, review and analysis of contractual documents as well as ensuring the compliance with the company guidelines. In charge of the accurate and timely management of sales order activities Responsible in answering...
-
Customer Service Executive
2 days ago
Serangoon, Singapore RN CARE PTE. Ltd Full timeDescription Job Description: In charge of supporting in maintaining all contract agreements as per company SOP Responsible In charge of assisting with the creation, review and analysis of contractual documents as well as ensuring the compliance with the company guidelines. In charge of the accurate and timely management of sales order activities Responsible...
-
Customer Service Executive
2 days ago
Serangoon, Singapore RN CARE PTE. Ltd Full timeDescription Job Description: In charge of supporting in maintaining all contract agreements as per company SOP Responsible In charge of assisting with the creation, review and analysis of contractual documents as well as ensuring the compliance with the company guidelines. In charge of the accurate and timely management of sales order activities Responsible...
-
Customer Service Officer
1 week ago
Serangoon, Singapore AGH LEARNING CENTRE PTE. LTD. Full timeWe are looking for Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City . Your responsibilities as a Customer Service Officer: Work closely in an administration team and be responsible for the daily operations of the tuition centre Create a wonderful customer...
-
Customer Service Officer
1 week ago
Serangoon, Singapore AGH LEARNING CENTRE PTE. Ltd Full timeDescription We are looking for Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City . Your responsibilities as a Customer Service Officer: Work closely in an administration team and be responsible for the daily operations of the tuition centre Create a wonderful...