Senior Customer Service Executive
22 hours ago
Description We are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products. This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries, quality issues, and general service escalations. The candidate will also contribute to call center operations and help improve team and service performance. Key Responsibilities 1. After-Sales & Quality Support Handle incoming calls and messages related to product performance, technical issues, and quality concerns. Assist customers with warranty claims, repair procedures, product defects, or troubleshooting steps. Collaborate with technical or product teams to resolve recurring or complex quality issues, assign repair jobs to service providers and ensure job completion within SLA timelines. Provide professional and clear communication when managing sensitive or dissatisfied customer interactions. Support customers with product information, order status, delivery tracking, returns, and service appointments. 2. Operations Support Handle order processing updates, validate payments, and coordinate delivery release during peak or back-up coverage. Maintain accurate customer records in the CRM system, including issue resolution steps and outcomes. 3. Call Centre & Service Operations Support daily operations such as call queue monitoring, shift coverage, and case prioritization. Provide feedback to improve scripts, resolution flows, and response templates to enhance efficiency and customer satisfaction. Work with the team lead to manage peaks in volume during launches or promotional periods. 4. Product Knowledge & Customer Education Develop in-depth knowledge of our electronics products, including key features, specifications, and common troubleshooting tips. Guide customers on proper usage, maintenance, and help resolve basic technical concerns. 5. Order & Fulfillment Issue Resolution Assist customers with order placement, tracking, cancellations, returns, and exchanges. Coordinate with logistics and warehouse teams to ensure on-time and accurate deliveries. 6. Feedback, Reporting & Process Improvements Collect and document customer feedback related to products and services to identify trends and recurring issues, track key customer service metrics such as satisfaction scores, resolution times, and recurring issues. Collaborate with relevant teams (Product, QA, Ops) to ensure feedback drives meaningful improvements. Prepare regular reports and contribute to service review discussions with data-driven improvement suggestions. Qualifications 3–5 years of customer service experience, preferably in electronics, appliances, or technical consumer goods. Strong communication, listening, and issue-resolution skills. Proven experience handling after-sales service or product quality concerns. Experience with CRM systems (e.g., Zendesk, Salesforce, Freshdesk). Able to work rotating shifts, including one weekend day per week. Bonus: Experience in call center operations or mentoring is a plus. #J-18808-Ljbffr Industry Other Category Management & Operations Sub Category Customer Service
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Senior Customer Service Executive
3 days ago
Serangoon, Singapore HISENSE ELECTRONICS (SINGAPORE) PTE. LTD. Full timeWe are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products. This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries, quality issues,...
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Senior Customer Service Executive
3 days ago
Serangoon, Singapore HISENSE ELECTRONICS (SINGAPORE) PTE. Ltd Full timeDescription We are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products. This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries,...
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Customer Service Officer
3 days ago
Serangoon Garden, Singapore AGH LEARNING CENTRE PTE. Ltd Full timeDescription We are looking for Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City . Your responsibilities as a Customer Service Officer: Work closely in an administration team and be responsible for the daily operations of the tuition centre Create a wonderful...
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Customer Service Representative
1 week ago
Serangoon Garden, Singapore SECO TOOLS (S.E.A) PTE Ltd Full timeDescription Seco is one of the world’s largest providers of comprehensive metal cutting solutions for milling, turning, hole‑making and tooling systems. We develop and supply the technologies, processes, and solutions that manufacturers depend on to maximize productivity and profitability. Headquartered in Fagersta, Sweden, Seco is a global company with...
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Customer Service Coordinator
22 hours ago
Serangoon Garden, Singapore RN CARE PTE. Ltd Full timeDescription Job Description: In charge of leading and directing projects and ensure they are directed towards a common objective Responsible for engaging and communicating with stakeholders to deliver project milestones and comply with strict deadlines In charge of ensuring client satisfaction and manage escalations, acting as single point of contact to the...
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Customer Service Executive
3 days ago
Serangoon, Singapore RN CARE PTE. LTD. Full timeResponsibilities In charge of providing before and after sales support for all parts products sold by company In charge of controlling, managing and utilizing manpower and asset resources to generate the revenue to achieve the budget Responsible in liaising with the various departments on machines/ equipment, customers and staffs issues Responsible for...
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Senior Marketing Executive
22 hours ago
Serangoon Garden, Singapore ELEMENT14 PTE. Ltd Full timeDescription Job Purpose Drive strategic marketing initiatives and customer lifecycle management (CLM) across the ASEAN region to accelerate customer acquisition, engagement, and retention. Key Responsibilities Develop and execute comprehensive Customer Lifecycle Management (CLM) strategies for ASEAN. Collaborate with Marketing and eCommerce teams to achieve...
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Sales Executive
2 weeks ago
Serangoon Garden, Singapore OSCAR MAIDS PTE. Ltd Full timeDescription Job Details Title: Sales Executive Company: OSCAR MAIDS PTE. LTD. Job Code: MCF- Location: 204 HOUGANG STREET Employment Type: Full Time Level: Executive Experience: 1 year exp Salary: $2,400 to $5,000 Monthly Applications: 10 applications Posted: 29 Aug 2025 Closed: 28 Sep 2025 Responsibilities Note: The original description does not provide...
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Executive / Senior Executive of Marketing and Design
22 hours ago
Serangoon Garden, Singapore IRON CHEF F&B PTE. Ltd Full timeDescription Responsibilities (Key Result Areas & Activities) Marketing Support the Marketing Manager for all branding and marketing activities for assigned brands -including brands within the coffeeshop/ food court as well. Responsible for Brands’ positioning across all assets and collaterals. Liaise with advertising agencies, landlords or partners to...
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Customer Service Officer
1 week ago
Serangoon, Singapore AGH LEARNING CENTRE PTE. Ltd Full timeDescription We are looking for Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City . Your responsibilities as a Customer Service Officer: Work closely in an administration team and be responsible for the daily operations of the tuition centre Create a wonderful...
