Senior Customer Service Executive
3 days ago
We are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products. This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries, quality issues, and general service escalations. The candidate will also contribute to call center operations and help improve team and service performance. Key Responsibilities 1. After-Sales & Quality Support Handle incoming calls and messages related to product performance, technical issues, and quality concerns. Assist customers with warranty claims, repair procedures, product defects, or troubleshooting steps. Collaborate with technical or product teams to resolve recurring or complex quality issues, assign repair jobs to service providers and ensure job completion within SLA timelines. Provide professional and clear communication when managing sensitive or dissatisfied customer interactions. Support customers with product information, order status, delivery tracking, returns, and service appointments. 2. Operations Support Handle order processing updates, validate payments, and coordinate delivery release during peak or back-up coverage. Maintain accurate customer records in the CRM system, including issue resolution steps and outcomes. 3. Call Centre & Service Operations Support daily operations such as call queue monitoring, shift coverage, and case prioritization. Provide feedback to improve scripts, resolution flows, and response templates to enhance efficiency and customer satisfaction. Work with the team lead to manage peaks in volume during launches or promotional periods. 4. Product Knowledge & Customer Education Develop in-depth knowledge of our electronics products, including key features, specifications, and common troubleshooting tips. Guide customers on proper usage, maintenance, and help resolve basic technical concerns. 5. Order & Fulfillment Issue Resolution Assist customers with order placement, tracking, cancellations, returns, and exchanges. Coordinate with logistics and warehouse teams to ensure on-time and accurate deliveries. 6. Feedback, Reporting & Process Improvements Collect and document customer feedback related to products and services to identify trends and recurring issues, track key customer service metrics such as satisfaction scores, resolution times, and recurring issues. Collaborate with relevant teams (Product, QA, Ops) to ensure feedback drives meaningful improvements. Prepare regular reports and contribute to service review discussions with data-driven improvement suggestions. Qualifications 3–5 years of customer service experience, preferably in electronics, appliances, or technical consumer goods. Strong communication, listening, and issue-resolution skills. Proven experience handling after-sales service or product quality concerns. Experience with CRM systems (e.g., Zendesk, Salesforce, Freshdesk). Able to work rotating shifts, including one weekend day per week. Bonus: Experience in call center operations or mentoring is a plus. #J-18808-Ljbffr
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Senior Customer Service Executive
3 days ago
Serangoon, Singapore HISENSE ELECTRONICS (SINGAPORE) PTE. Ltd Full timeDescription We are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products. This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries,...
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Senior Customer Service Executive
20 hours ago
Serangoon Garden, Singapore HISENSE ELECTRONICS (SINGAPORE) PTE. Ltd Full timeDescription We are looking for a Senior Customer Service Executive with 3–5 years of experience in a customer-facing service environment, ideally in electronics or consumer products. This role will be responsible for delivering high-quality, professional support across channels—including phone, email, and chat—with a focus on after-sales inquiries,...
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Customer Service Executive
3 days ago
Serangoon, Singapore RN CARE PTE. LTD. Full timeResponsibilities In charge of providing before and after sales support for all parts products sold by company In charge of controlling, managing and utilizing manpower and asset resources to generate the revenue to achieve the budget Responsible in liaising with the various departments on machines/ equipment, customers and staffs issues Responsible for...
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Customer Service Officer
3 days ago
Serangoon, Singapore AGH LEARNING CENTRE PTE. LTD. Full timeWe are looking for Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City . Your responsibilities as a Customer Service Officer: Work closely in an administration team and be responsible for the daily operations of the tuition centre Create a wonderful customer...
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Customer Service Officer
3 days ago
Serangoon, Singapore AGH LEARNING CENTRE PTE. Ltd Full timeDescription We are looking for Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City . Your responsibilities as a Customer Service Officer: Work closely in an administration team and be responsible for the daily operations of the tuition centre Create a wonderful...
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Customer Service Officer
1 week ago
Serangoon, Singapore AGH LEARNING CENTRE PTE. Ltd Full timeDescription We are looking for Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City . Your responsibilities as a Customer Service Officer: Work closely in an administration team and be responsible for the daily operations of the tuition centre Create a wonderful...
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Customer Service Officer
1 week ago
Serangoon, Singapore ECSAL TECHNOLOGIES PTE. LTD. Full time**Responsibilities** - Distributor handling not limiting to procurement and customer service support - Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests - Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation - Prepare and...
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senior cook
1 week ago
Serangoon, Singapore JUST TALENT PTE. LTD. Full timeOverview senior cook at HOCK LAN FOOD SERVICES PTE. LTD. Job code MCF- . 109B EDGEDALE PLAINS . Full Time. Senior Executive. Responsibilities Not specified in the posting. Qualifications 5 years exp Customer Service Able To Multitask Compensation & Schedule $4,000 to $5,800 Monthly Posted 23 Oct 2025 • Closing 06 Nov 2025#J-18808-Ljbffr
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Customer Service
6 days ago
Serangoon, Singapore Pilates Fitness Full timeStudio Operations 9 Months Internship (Part-Time) $11 per hour **Pilates Fitness Operations Intern will be running the day to day operations of the studios covering customer service management, managing online and offline operations, and upkeep of studio cleanliness.** **We encourage the intern to suggest new initiatives to improve customer experience and...
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Senior Marketing Executive
3 days ago
Serangoon, Singapore MARCO POLO SHIPYARD PTE. LTD. Full timeJob Responsibilities: Sales and marketing for ship repair. Assist Senior Commercial Manager in inquiries, RFQ and pre-tender documents. Contact potential clients, inform them of company services and solicit new business. Collaborate with marketing team to creatively reach more potential customers. Understand company objectives, and conduct market research to...
