Desktop Engineer with Data Centre Exp

1 day ago


Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

Desktop Support (L2)
- Provide IT technical service desk and onsite support for end-user services.
- Problem identification, diagnosis and rectification for both hardware and software issues.
- Support desktops, notebooks, printers and other hardware components.
- Experience in MacOS support and troubleshooting preferred
- Installation, re-installation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet browser, MS Outlook, etc.
- Involved in projects such as migration, relocation and hardware refresh.

Data Centre Operation
- Strong with DC monitoring software and tools
- Routine Systems Health Checks
- Assist to set up and decommission of IT equipment such as networks, servers, storage, backup devices, etc
- Coordinate with vendor for scheduled facilities work
- Basic network maintenance support
- Problem determination and escalation of issues to vendors or internal team
- Compilation, preparation and submission of Reports
- Physical / visual inspection
- Provide onsite support during power down / up activities
- Inventory and cabling management
- Equipment Rack and stack work
- Capacity management (space, power, cooling, patch panel port availability)
- Change Management & Incident Management Process

**Requirements**:

- Nitec in IT or higher qualification.
- Minimum of 2 year of related Data Centre operations experiences and 3 years of desktop experience.
- Possesses knowledge in data cabling and patching.

**Salary**: $3,500.00 - $4,500.00 per month

**Experience**:

- Desktop support: 3 years (preferred)

Work Location: In person



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