Clm Product Owner: Client Outreach

Job ID: 32639

Location: Singapore, SG

Area of interest: Corporate & Commercial Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 22 Jul 2025

**JOB SUMMARY**
- We are seeking an experienced and dynamic Product Owner to lead the design, development, deployment, and continuous enhancement of our omni-channel client outreach and engagement capabilities.- This critical role will be instrumental in shaping how we interact with our diverse client base across Commercial, Markets, Lending, and Securities Services, ensuring a seamless and effective client experience throughout the entire client lifecycle.- The individual will be responsible for defining and delivering best-in-class outreach channels, integrating them strategically into our broader Client Lifecycle Management (CLM) program. This is a highly visible role that requires exceptional stakeholder management skills, collaborating closely with Business, Risk, Technology, Operations, and C-Suite leadership to drive impactful change and deliver significant value.**RESPONSIBILITIES**

**Strategy**
**Key Responsibilities**:

- Product Strategy & Roadmap: Define and articulate a clear product vision and strategy for client outreach and engagement, aligned with overall business objectives and the CLM roadmap. Develop and maintain a comprehensive product roadmap, prioritizing features and initiatives based on business value, client needs, and technical feasibility.
- Omni-Channel Design & Development: Lead the end-to-end design, development, and deployment of omni-channel outreach solutions tailored for financial services counterparties, sophisticated market participants, and SME/MNC corporate clients. This includes, but is not limited to, digital platforms, secure messaging, collaboration tools, and integrated communication channels.
- Client Engagement Expertise: Possess deep understanding of client engagement best practices within financial services, with specific experience in Commercial Banking, Global Markets, Lending, and Securities Services. Identify opportunities to enhance client interaction and optimize outreach effectiveness.
- CLM Integration: Accountable for the seamless integration of all outreach channels into the wider Client Lifecycle Management (CLM) program, ensuring data flow, process alignment, and a holistic view of client interactions from onboarding through to offboarding.
- Stakeholder Management: Proactively engage and manage relationships with a diverse set of stakeholders, including Business Heads, Sales Teams, Relationship Managers, Risk, Compliance, Technology, Operations, Legal, and C-Suite executives. Effectively communicate product vision, progress, and challenges, fostering collaboration and consensus.
- Requirements Definition & Prioritization: Gather, analyze, and translate business requirements into detailed user stories and acceptance criteria. Prioritize the product backlog effectively to maximize business value and align with strategic goals.
- Agile Leadership: Act as the voice of the customer within an agile development team, guiding development efforts, participating in agile ceremonies, and ensuring the delivered solution meets the defined requirements and quality standards.
- Performance Monitoring & Enhancement: Define key performance indicators (KPIs) for client outreach and engagement. Monitor performance, analyze data, and identify opportunities for continuous improvement and optimization of existing channels and processes.
- Risk & Compliance: Ensure all outreach solutions and processes adhere to relevant regulatory requirements, internal policies, and risk frameworks.

**Business**
- Design and deliver consistent stakeholder management reporting and engagement techniques.
- Support in all aspects of business management including workforce, financial and performance updates, and management.
- Continuously improve programme update and communication efficiency by simplifying and standardizing stakeholder engagement.
- Identify and implement best practices in resources and processes, ensuring consistency and relevancy.
- Assist in talent management and talent development initiatives and opportunities within the programme.
- Support and manage governance matters as required.
- Ensure “housekeeping matters” are in order such as completion of mandatory team e learning, trainings, job objectives completed etc.
- Maintain system of filing and record keeping
- Prepare reports, presentations, papers, and review material to support discussions and decision making at various management forums.
- Coordinate and support business engagements with other teams / partners in the Bank and external parties.
- Support the delivery of management information and high-quality presentations as required.
- Work with communication team to facilitate both internal and external communication (e.g., business update, appointments, team calls, town halls Bridge)
- Coordinate key meetings and monitor follow up action