Assistant Manager/manager, Payroll

4 days ago


Ang Mo Kio, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**: - To lead, coach & inspire a team of more than 20 payroll specialists to deliver quality end-to-end payroll & benefits services to clients from all sectors, ensuring compliance with statutory regulations & requirements and clients’ policies and procedures. - To constantly review process for better efficiency & effectiveness and explore business opportunities to support company’s growth. - Advise clients on payroll matters, including regulatory requirements, payroll process controls, etc. - Actively engage clients to seek feedback on team performance, understand their needs, propose solutions and explore business expansion. - Proactively highlight value-add services that create or enhance values for stakeholders or improve clients’ employees’ experience, to gain credential. - Manage clients’ verification and audit checks on scope of work delivered and provide clarifications and inputs that minimize audit risk for clients and company. - Perform market sensing on business opportunities, develop pricing strategy and work with Business Development Team on bid proposal to secure more businesses. - Exercise project management skills by managing multiple projects in tight timelines to ensure timely & accurate service delivering by the various teams, meeting or exceeding the service level KPIs (Key Performance Indicators) stipulated in Service Agreements with clients. - Establish processes & procedures to have oversight on all projects to ensure quality service delivery and good governance, complying with regulations (eg. PDPA compliance, tax & CPF filing), statutory & clients’ requirements. - Engage and motivate the team to excel in service delivery through share & learn, analyse customers’ feedback for improvement, review and streamline processes through innovations to enhance efficiency and add value to clients & stakeholders. - Develop staff potential through coaching and planning for staff development needs. - Manage contractual and financial matters for all projects to ensure fulfilment of contractual obligations and achievement of profitability for the projects. **Requirements**: - Degree in Business Management / Human Resource / Finance. - Possess current knowledge of payroll processes and related statutory regulations. - 5 years of payroll & benefits administration experience, of which at least 3 years in a leadership position leading a team of >15 staff. - Good negotiation, persuasive, and presentation skills (oral and written) with good customer service aptitude. - A solution provider with strong analytical mind. Passionate about quality and continuous improvement. - Good payroll system knowledge (eg. SAP, Excelity, TimeSoft) and IT skills (eg. Advance Excel, Macros, RPA, Power BI). - Strong team-player who can establish positive relationships and work effectively and collaboratively with individuals across all levels. - A good coach with strong enthusiasm in leading and upskilling of the teams. - Preferably with work experience from an outsourced services or shared services environment.



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