App Educator

5 days ago


Singapore MACAROON PTE. LTD. Full time

**Job Summary**:
**Key Responsibilities**:

- **Educate Users**: Provide step-by-step guidance to users on how to download, install, and set up the mobile app on various devices.
- **App Usage Training**: Conduct detailed training sessions on how to use the app’s core functionalities, including order acceptance, processing, and other operational features.
- **Feature Introduction**: Stay updated on new app features and ensure users are informed about the latest updates and enhancements.
- **Support on Withdrawals**: Guide users on how to efficiently manage their earnings and navigate the app’s withdrawal process.
- **Customer Feedback**: Gather user feedback to identify common issues or areas for improvement in app usage, providing actionable insights to the product development team.
- **Troubleshooting Assistance**: Offer basic troubleshooting for common user challenges and collaborate with technical support for advanced issues.

**Qualifications**:

- Proven experience in customer education, training, or a related field.
- Strong understanding of mobile app usage and technical know-how.
- Excellent communication and interpersonal skills, with the ability to simplify complex processes.
- Patience and a user-friendly approach to problem-solving.
- Familiarity with the YOUAPP platform (preferred).
- Ability to adapt to new technologies and updates quickly.



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