Application Specialist
4 days ago
Key duties and responsibilities include but are not limited to those listed below:
- Be Level 2 and beyond support for IT solutions related incidents. Work on reported incidents and manage escalations until a solution is found and service returned to normalcy. Update the status of the incidents in CognitaIT Service Desk System. Escalate the incidents to Level 3, following procedures if not resolved.
- Perform other duties as directed by the IT Director, Helpdesk Manager or such persons as the School may designate.
Qualification:
- A diploma or degree in an IT-related discipline.
- Good knowledge in some of these areas:
System Development Life Cycle (SDLC)
Agile and Waterfall methodologies in Software Development and Project Management
Microsoft Dynamics
Talend Data Integration Platform
Microsoft SQL Platform
- Experience in integrating differentplatforms such as Powershell, Phyton,.NET, Java, SQL Server Integration Services, and Reporting Services in an International school environment.
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