Distribution Manager

We are looking for a **Distribution Manager**to manage our Distribution centre operations and ensuring accurate customer order fulfilment from our Distribution centres. This role is responsible in ensuring that we operate with best-in-class standards at the Distribution centres, optimizing logistics performance and cost, and implementing sustainability initiatives. The Distribution Manager will lead continuous improvement initiatives and ensuring that we maintain and improve our service levels to enable business growth

**Core Responsibilities**:
**Job Dimensions**:

- Distribution Center operations and spend (DC variable and fixed, final mile delivery, CTS - cost to serve).
- # of transporter contracts to manage where applicable.
- Scope of business: B2B and/or D2C
- Customer order fulfillment from LDC.

**Oversee Distribution Centre Operations**:

- Provides governance towards our appointed 3PL, ensuring performance are per service level agreement and follows the LEGO Group’s standards. This includes:

- Ensuring KPIs (warehouse occupancy, inbound/outbound efficiencies, OTIF, inventory accuracies) are on track.
- Review short term capacity requirements for DC and optimize inbound-outbound logistics to manage any imbalance situation.
- Track and manage damaged, quality stocks, scrap and support claims process.
- Inventory control and management through ensuring proper cycle count and stock take processes by the 3PL.
- Represent Distribution in BU weekly and monthly operation cadence, review KPIs performance and address any escalations.
- Lead the LEGO Group/3PL weekly operational meetings, monthly and quarterly Business reviews to ensure service levels are met.
- Ensure reliable operations and a sound BCP (business continuity process) is activated in situations when needed.

**P**rocurement of 3PL service and cost management**
- Support the analysis of the distribution centre’s storage, throughput and obtain customer requirements to support the procurement process for selecting and contracting 3PL services.
- Ensure cost effective operations and distribution spend within budget.

**B**usiness unit**:

- Partner with Business Unit stakeholders to ensure Distribution aligns with business requirements and supports daily operations that facilitate sales and customer service.

**C**ustomer Service**:

- Ensure high levels of customer satisfaction by maintaining accurate order processing at the DC, timely deliveries, and effective communication with BU and customers.
- Collaborate with Customer -Logistics team to manage any value-added services required to serve our customers.

**C**ompliance**:

- Ensure compliance with all relevant regulations, safety standards, and company policies.

**R**eporting and monitoring**:

- Ensure monthly, weekly and daily reports on distribution centre performance are in place, including key metrics are accurately captured.

**C**ontinuous Improvement**:

- Partner with Procurement team and 3PL to identify opportunities for continuous improvement in enhancing efficiencies, reduce costs and improve distribution performance.

**Do you**have**what it takes?**
- Bachelor’s degree in supply chain management, Logistics, Industrial Engineering, or a related field.
- Minimum 7- 10 years of experience in distribution, logistics, or supply chain operations.
- Proven track record in managing 3PLs, driving performance improvements, and implementing best practices.
- Strong knowledge of FMCG-specific logistics challenges, including high volumes, small deliveries, high SKU turnover, and promotional demand spikes.
- Demonstrated experience in managing stakeholders, working in a diverse and multi-functional working environment.
- Strong problem-solving skills, experienced in mining insights from various data sources, and strong presentation skills.
- Team oriented, possesses good interpersonal and communication skills and able to manage assigned responsibilities independently.
- APICS CLTD, CPIM, CSCP, certification is a plus.
- Experience with WMS, TMS, and ERP systems; proficiency in data analysis tools (e.g., Power BI, Tableau) is a plus.
- Some level of knowledge in SAP Sales and Distribution module is a plus
- Experience in leading digital transformation and sustainability initiatives in logistics is a plus.

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**Join the global LEGO® family**

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of al