Relocation Consultant

3 days ago

Singapore WEICHERT WORKFORCE MOBILITY SINGAPORE PTE. LTD. Full time

4 years exp

**Roles & Responsibilities**
- Acts as the Weichert Workforce Mobility main point of contact for administering the various phases of the international relocation process.
- Oversees the delivery of relocation services to transferees and their families using Weichert’s best practices and service standards to ensure a high quality service delivery experience.
- Conducts a thorough needs assessment at the onset of the transfer process to establish the transferee’s specific requirements and address any custom needs.
- Works with the transferee and/or family to ensure all needs are understood and met, and adjusts services and counseling to changing needs and conditions throughout the move process.
- Responsible for the timely and accurate input of related data and the management of all opportunities through completion.
- Proactively provides continuing advice and support to both the client and transferee, maintaining regular contact throughout the relocation period.
- Provides direction to the transferee including policy and benefits counseling, work flow administration, home marketing and home finding support, household good shipments, settling in services, expense processing, cross cultural and language training, visa and immigration support, currency impact, travel, oversight of benefits utilization, financial services, supplier coordination, etc.
- Coordinates, supports, manages, and reviews the cross-sell and delivery of third party services to transferees by Weichert Affiliates where applicable and Weichert’s external supplier network relative to lease cancellation, temporary living, move management, visa and immigration, language, destination services, settling in, and spousal counseling processes.
- Reviews and evaluates exception requests and challenging situations, and provides solutions to clients in the support of move-based scenarios that arise. Provides recommendations to the transferee, Client Service Director or Manager, and/or client contacts regarding appropriate courses of action when outside of their own scope of authority.
- Understands and manages costs and expenses related to relocation deliverables, maximizing the benefits while minimizing expenses and costs.
- Measures customer satisfaction on a timely basis. Ensures that transferees receive, complete, and return the automated Customer Service Evaluations within 30 days of their completion dates.
- Works with the Client Service Director to manage issues that arise in the process with a proactive approach.
- Responsible for the accurate and timely documenting of conversations, exceptions, and correspondence in the WIN system.
- Maintains file documentation and ensures data integrity. Adheres to Weichert’s privacy and policies standards at all times.

At Weichert Workforce Mobility, we’re committed to “propelling mobility”—advancing traditional processes with services and innovations that help make your program—and our industry—stronger. For close to 50 years we have helped some of the world’s leading companies deploy talent across the globe and transform their mobile workforce into the most dynamic and valuable segment of their employee population.

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