Concierge / Customer Service Officer

2 years exp

**Roles & Responsibilities**

**Responsibilities**:
1. To provide assistance to all tenants' and visitors’ inquiries in a courteous and professional manner.

2. To execute all customer service activities to ensure quality delivery and compliance with policies and procedures

3. To record any feedback/ request/ complaint in the Feedback Form and report to Manager for immediate necessary action.

4. To be alert at all times and promptly report to Building Management Centre (“BMC”) for immediate necessary action if suspicious characters are spotted:
a) Carrying filming or photography equipment into building
b) taking photographs in building.
c) Illegally touting, harassing, selling unauthorized merchandise, soliciting for business within or around building.

5. To screen all tenants’ staff by checking their ID cards before allowing access and to provide directions and assistance to tenants and visitors whenever requested.
6. To contact the Tenant’s security or receptionist whenever there is an intended visitor(s) without ID and who has a pre-arranged appointment with the tenant. To record all relevant details into the visitors accompanied book. During the fire alarm activation, fire situations and other emergencies, to control/restrict personnel access into the lobby/building.

7. To register in the record book and issue visitor pass after verifying and exchanging the ID of the intended visitors (s). Proceed to allow entry to tenant premises.

8. To ensure that the relevant record books and logistics at the counter are well maintained and updated. To ensure that all passes and visitors ID are accounted for whenever on duty and during handover of duty. To ensure that only the correct visitors ID are returned when collecting passes from visitors.

9. To ensure that appointed agency staff deployed at the lobby frontline-static duty are in proper standing posture and are screening all in-coming person(s) and their ID (s) and are directing visitors or vendors to the lobbies desks.

10. To provide taxi bookings upon request.

11. To ensure good housekeeping of the concierge counter, lift lobby, lounge areas and staff’s locker room and see that they are kept in pristine clean condition at all times.

12. To ensure that nobody enters the lobby with a lighted cigarette.

13. To monitor the elevator and CCTV consoles and report any defects/breaches discovered to BMC and provide any necessary assistance when required.

14. To ensure that no unauthorized/unattended vehicle is parked unattended or haphazardly at the driveway. To inform BMC if there are violations. To ensure no trolley deliveries or bulky items are brought in through the lobby areas. To provide assistance to any physically disabled or wheelchair bound person (s) conscientiously without request.

15. To report to cleaners for immediate action if there is littering or spills at or around the building.

16. To ensure that the respective elevators are clean and its lights, fans, intercom, call, floor, indication buttons are functioning well.

17. To contact BMC whenever it rains, to get ISS to lay out floor-mat and put up umbrella sleeve-dispenser stands outside the lobbies entrances.
18. To forbid entry of unauthorized person(s) into the counter at all times.

**Requirements**:

- Minimum GCE O level
- Prior customer service and/or concierge experience preferred
- At least 3 year(s) of working experience in the related field is required for this position
- Possess good verbal and written communication skills
- Proactive, approachable and solution focused
- Must be able to work shift, weekends and public holidays
- Full-Time position(s) available

CAREER TREND PTE. LTD.

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Licence No: 06C5316