Customer Success Executive
3 days ago
Customer Success
- Provides platform demo to potential customers & proactively follow up thereafter
- Provides platform training & workshops with customers
- Provides advice and updates on product enhancements to customers
- Track customers’ usage and trading activity on the platform
- Maintain and update sales material, user guides & video guides and other tools & resources
Customer Success Operations
- Onboard new customers on the platform
- Maintain customers’ account and data integrity
- Assist with troubleshooting and customer support of technical issues
- Monthly update of sales figures and invoicing to customers
Voice of the Customer
- Obtain regular feedback to ensure customer adoption, retention, and satisfaction
- Advocate for customers in platform roadmap and enhancements
- Constant liaison with the Product Manager to relay the customer’s requirements and use-cases
- Act as a customer during UAT to provide feedback and verification before deployment/launch
**Qualifications**:
- At least a Bachelor's degree in Business, Marketing or other related disciplines
- Recent graduate or up to 2 years of account management or client servicing experience
- Business level fluency in written and spoken Mandarin
- Fluency in another Chinese dialect highly desirable
- Ability to work in an agile and flexible environment
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