Marketing & Customer Success Executive

Direct message the job poster from Kinexcs Kinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a continuous monitoring device for the knee joint, has obtained CE marking and HSA approval and booked revenues from large implant companies and hospitals. It has recently won the Innomatch grant by the Temasek Foundation (one of the 6 among 256 companies across 32 countries), and is currently deployed in some of the largest public hospitals in Singapore. KIMIA Recover is a comprehensive recovery management solution that provides a reduction in the number of hospital visits and complications. The product was also the National Winner and International Top 20 of the prestigious James Dyson Award 2020 and has gained traction with major public hospitals and orthopaedic clinics. Their digital therapy platform, consisting of KIMIA Assess and KIMIA Move products, uses artificial intelligence technology for digital MSK assessment and therapy. This platform is capable of providing pre-consultation assessments and real-time exercise guidance and feedback to musculoskeletal patients and is being adopted by some of the largest private healthcare providers in the region, along with large corporate players. Overview We are looking for an experienced Marketing & Customer Success Executive to lead our customer engagement and marketing strategies in Singapore. The ideal candidate will have a proven track record in marketing and customer success roles, driving growth, customer satisfaction, and cross-functional collaboration. Key Responsibilities Lead the planning and execution of strategic marketing campaigns across various digital and offline channels to achieve business goals. Oversee the end-to-end customer journey, from onboarding and engagement to retention and renewal. Develop and implement customer success strategies that maximize customer lifetime value and reduce churn. Build and nurture long-term relationships with key customers to understand their needs and ensure their success. Collaborate closely with sales, product, and support teams to align efforts and optimize the customer experience. Analyze market trends, customer feedback, and campaign performance data to continually refine marketing and customer success initiatives. Report directly to senior management with insights, recommendations, and performance metrics. Drive brand awareness and lead generation through innovative marketing tactics. Qualifications Bachelor’s degree in Marketing, Business, or a related field 3 - 5 years of progressive experience in marketing and customer success roles, preferably in a senior or leadership capacity. Proven ability to design and execute successful marketing campaigns and customer success programs. Excellent interpersonal, communication, and leadership skills. Strong analytical skills with experience using CRM, marketing automation, and analytics tools. Demonstrated ability to manage multiple priorities and meet deadlines in fast-paced environments. Customer-focused mindset with a passion for delivering exceptional service. What We Offer A key leadership role in a dynamic and innovative company. Competitive salary and comprehensive benefits. Opportunities for professional growth and development. Collaborative and inclusive work environment in Singapore. Seniority Level Mid-Senior level Employment Type Full-time Job Function Marketing, Business Development, and Product Management Industries Medical Device and Medical Equipment Manufacturing #J-18808-Ljbffr