Customer Success Executive

**About Ogury**

Ogury is a **global adtech company** that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to **our exclusive data**, which is meticulously collected and crafted from millions of **self-declared customer surveys, enriched with billions of impactful data points, and refined by AI**. This results in audience insights and performance not available through any other adtech platform.

Founded in 2014, Ogury is a global organization with **a diverse team of 500+ people** across 19 countries.

At Ogury, **our vision unites us all**. But we know that it takes people from all walks of life to come together and make it happen. We **embrace and celebrate what makes us different**, creating a unique and winning culture where everyone** feels safe**, has access to the **same opportunities**, and is excited about bringing their **most authentic self**to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where **Ogurians are engaged and know they belong**.

**Working at Ogury**

**At Ogury**, we pledge to provide all our team members with an **equitable voice** across our company and community. We understand that to have **Ogurians**who are **engaged, respected**, and who feel **proud** to belong, means creating a **safe space** where everyone feels comfortable bringing their most **authentic selves** to work.** Everyday.**

**About the Role**

Ogury is on the lookout for a **Client Success Executive** to join our Customer Success team. This opportunity is ideal for someone eager to gain exposure to the fast-paced world of digital advertising while supporting campaign execution and client engagement across the **APAC region**, with a focus on **Singapore-based clients**.

In this role, you’ll partner closely with our **Sales and Ad Operations teams** to coordinate and support end-to-end campaign delivery. From launch to reporting, you’ll play a key part in ensuring our clients receive top-tier service and campaign performance.

We’re looking for someone who’s proactive, detail-oriented, and passionate about client satisfaction. Whether you’re early in your career or looking to transition into digital media, this is a great opportunity to build hands-on experience in a dynamic and international environment.

This role reports into the **Director of Customer Success** and is offered on a **hybrid basis**, with team members encouraged to work from our **Singapore office at least two days per week**. This is a **3-4 month contract role**, perfect for someone looking to gain hands-on experience in a collaborative and fast-paced environment.

**Why you will love this role**:
- ** Jumpstart your career in digital advertising** with hands-on experience across client success, campaign delivery, and cross-functional collaboration.
- ** Work with regional teams across APAC** and gain exposure to a wide range of brands, markets, and campaign strategies.
- ** Join a collaborative, hybrid team culture** that values learning, ownership, and having a little fun along the way.

**What you will be doing**:
- Support the **end-to-end management of digital advertising campaigns**, from setup and monitoring to post-campaign analysis—ensuring timely, high-quality delivery.
- Respond to client queries and assist with basic **troubleshooting**, maintaining a service-first mindset to ensure smooth campaign execution.
- Serve as a **reliable point of contact** for clients, providing consistent communication and ensuring expectations are met.
- Assist in preparing **performance reports and actionable insights** using Ogury’s proprietary tools—contributing to meaningful data storytelling.
- Learn to understand diverse client objectives, KPIs, and industry contexts, contributing to **strategic recommendations** alongside senior team members.
- Collaborate with internal teams across Sales, AdOps, and Customer Success to ensure **seamless campaign delivery** with strong attention to detail.
- Support retention and growth initiatives within the **APAC region**, particularly in Japan, by identifying areas of opportunity.
- Stay current with developments in **digital media and programmatic advertising** through ongoing learning, mentorship, and internal resources.
- Assist with general **administrative and coordination tasks**, such as updating client records and tracking campaign progress.

**What you will bring to Ogury**:
- Experience in a **client-facing or customer support role**, ideally within advertising, marketing, or a related industry.
- A genuine interest in building expertise in **digital advertising, programmatic media, and mobile technology**.
- ** Organized and detail-oriented**, with a proactive mindset and ability to manage mult