Customer Service Executive
2 days ago
We are seeking a detail-oriented and customer-focused Venue & Events Staff to oversee all aspects of venue operations, event coordination, and client management. This full-time, contract position requires exceptional organizational skills, strong client relations abilities, and experience in venue management.
**Primary Responsibilities**
- **Venue Management**
Oversee comprehensive venue booking systems and calendar management
Implement and maintain detailed documentation procedures for all venue bookings
Conduct site tours and presentations for potential clients
Ensure venues are properly prepared, maintained, and restored between events
Provide on-site or near-site support during events to address immediate needs
- **Client Relations**
Serve as primary point of contact for venue inquiries and bookings
Build and maintain relationships with clients throughout the booking process
Respond promptly to all client requests, feedback, and concerns
Coordinate pre-event meetings and post-event evaluations
Follow up with prospective clients and schedule consultations
- **Operational Management**
Liaise with contractors for facilities maintenance, cleaning, landscaping, and other services
Coordinate and lead monthly management meetings with key stakeholders
Monitor venue conditions and report maintenance issues promptly
Prepare regular reports on venue usage, issues, and revenue performance
**Secondary Responsibilities**
- Develop and sell wedding planning services to clients
- Create and market event planning packages
- Generate additional revenue through value-added services
**What we're looking for**
- No experience is highly welcomed Experience in a customer service or client-facing role, preferably in the events or hospitality industry is a bonus
- Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
- A passion for providing exceptional customer service and a commitment to exceeding customer expectations
**Notes**
- Flexible schedule required with some evenings and weekends
- Overtime will be compensated with time off in lieu
- Performance-based incentives available
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