On Boarding Journey Development

2 weeks ago


Singapore Thakral One Full time

**Desirable Qualities**:
Knowledge/Experience
- Consumer financial services industry experience and strong understanding of unsecured asset businesses.
- Strong experience of market leading card on-boarding journey development.
- Experience of leading multi-channel sales programs and building business through digital channels.
- Experience of operating unsecured lending in Asian market.
- Insights on competitive and innovation landscape in unsecured lending in Asia.
- Retail banking experience, familiarity with large bank environment.

**Skills**:

- Strategic leadership, analytical and problem-solving skills.
- Entrepreneurial mindset and clear results orientation to transform the business.
- Business judgement and decision-making skills.
- Get it done together mindset and collaboration skills.
- Excellent executive communication skills, customer, and partner relationship skills.
- Strong influencing skills navigating in matrixed environments.

**Responsibilities**:

- Responsible for improving the onboarding journeys across channels and improve straight through processing (STP) rates and reducing turn-around time (TAT).
- Collaborate with sales, credit, underwriting and market teams to manage the daily process flow including process measurement, analysis and addressing breakdowns as needed.
- Develop expertise knowledge of new account onboarding operational procedures and ensure documentation is relevant and updated. Build expertise in tools and interactions and use that expertise to enable stakeholders in the process to successfully play their roles.
- Develop, maintain, and improve reporting and analysis associated with new account onboarding. Leverage the credit, underwriting and analytics teams to drive continuous improvement.
- Develop solid understanding of innovation landscape in Asia, develop relationships with relevant third-party solution providers. Collaborate, prioritize, and deliver efficiencies to create better experiences for new customers.
- KPIs: STP and TAT rates for each product by channel, CPA and Cost efficiency improvement metrics, Cards and loans acquisition numbers, cards and loans approval rates.



  • Singapore Economic Development Board Full time

    What the role is: About EDB The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore's position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses,...


  • Singapore RGE Full time

    Grow your career with us You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey. Role Summary: Responsible for the lifecycle...


  • Singapore Economic Development Board Full time

    What the role is: The Health Promotion Board’s vision is to make Singapore a nation of healthier people.Come be a part of this journey if you’re passionate about creating innovative work that drives behavioral change.You will be a part of HPB’s Mental Health Education Department to advance mental well-being initiatives that improve the mental health of...


  • Singapore DR HAACH PTE. LTD. Full time

    **Customer Journey Strategist **As a Customer Journey Strategist, it is essential to have a deep understanding of the customer and their journey to ensure that all touchpoints are streamlined and effective. By implementing customer journey strategies, you can improve customer satisfaction, increase customer loyalty, and ultimately drive business...


  • Singapore Economic Development Board Full time

    What the role is: Administrative Executive What you will be working on: Your responsibility is to deliver quality services to applicants and residents of HDB flats. You will advise and interact with applicants/residents and relevant parties on matters relating to HDB Flat Eligibility letter, HDB's sale of flats, resale of flats and/or HDB housing loan. You...


  • Singapore Economic Development Board Full time

    What the role is: As a Knowledge & Resources Executive, you will play a vital role in supporting administrative operations and resource management to ensure smooth functioning of the Building & Research Institute. What you will be working on: Working closely with various stakeholders, you will: Manage vendors and process procurement requests such as creating...


  • Singapore Economic Development Board Full time

    What the role is The mission of Housing & Development Board (HDB) is to provide affordable, quality housing and a great living environment where communities thrive. To achieve its mission, HDB aims to be data-driven to the core and adopt evidence-based decision making in developing better housing policies service, improving service delivery and optimising...


  • Singapore KLA Corporation Full time

    **Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...


  • Singapore Economic Development Board Full time

    What the role is: As a Digital Delivery Specialist (Data), you will work closely with partners from public & private sector to drive greater adoption of Integrated Digital Delivery (IDD) in the Built Environment (BE) sector through development and adoption of digital data standards, workflows & solutions. You will also be part of a team to prepare, equip and...


  • Singapore Public Service Division Full time $40,000 - $60,000 per year

    [What the role is]The GRaduate Industry Traineeship Programme within the Public Service () aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full time roles in the sector.[What you will be working on]Looking for a job that actually makes a difference?Join us...