Regional General Admin Lead

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We've been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We're proud to be featured on among the fastest growing companies by Y-Combinator.

**The Role**

This role will sit in our COO Team and report to our Chief of Staff in Ops. In this role, you will be helping to oversee our regional offices, streamline management and general admin processes. You should also lead the coordination and implementation of management policies and SOPs between local teams and departments.

**Outcomes**
- **Maintain a warm, clean and inviting workplace environment in Singapore**:

- Ensure the implementation and communication of health, security and safety measures, including being responsible for keeping the workplace clean and arranging repairs for faulty fixtures and equipment
- Supervise third party vendors engaged to maintain the office
- Support and guide our employee community on amenities usage to help maximize their productivity in the workplace
- Coordinate logistics when we have physical meetings and town halls
- **Create and responsibly execute on processes for local office administration, including**:

- Receipt, management and forwarding of all inbound mail and deliveries
- Manage and arrange for storage and security of fixed assets
- Purchase and inventory management of office equipment and supplies
- Office administration expenditure
- Manage our vendors, including negotiating commercial terms, contract management, timely invoice processing and payments, and on-site supervision
- **Identify and execute on operational and process improvements**:

- Develop local / centralized policies and SOPs that are relevant to support the efficiency of our business operations and office mgt, examples include:

- Regional - expense, asset, document management
- Local - office operation (hours and holidays), procurement policies and IT support
- Establish SMART goals and metrics to help monitor efficiency of processes and evaluate performance of the team to enable continuous improvement
- Analyze existing processes and identify opportunities to streamline and automate processes
- **Lead our Office Management and General Administration (GA) teams in Singapore and Indonesia as our operations continue to scale and regionalize**:

- Understand the intricacies of multiple teams under Office Management and GA such as kitchen, IT support and security
- Identify the teams' needs in learning & development, growth and engagement
- Manage team members to ensure they can deliver outcomes independently from a local to a regional scale

**What we're looking for**

**Behaviors**

You are willing and able to...
- Thrive in uncertain and ambiguous environments
- Translate strategy into execution plans and action
- Create clarity and drive focus in complex and dynamic contexts
- Get your hands dirty to support your team, despite the leadership role
- Dive deep into the operational and process details for admin and office

**Experience**
- General admin
- Office operations
- Regional management
- Project Management
- Regional Operations Strategy

**Relevant Skills**
- Office and Vendor Management
- General Administration
- Leadership and management
- Interpersonal skills
- Outcome-oriented
- Autonomous & proactive
- Written / Verbal communications