Apac Brokerage Solution

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The APAC Brokerage Solution & Implementation Manager develops and implements Brokerage solutions and defines the scope of projects to meet customer needs and support enterprise growth. He/She works with Sales and Marketing, Corporate brokerage, APAC brokerage operations teams to gather customer’s business requirements and provides brokerage response or solutions to improve customer experience. This position is a regional role overseeing multiple countries within the region. This position manages supervisors and specialist.

**Responsibilities**

**Develops and executes** Brokerage Solutions to enable growth**
- Understand and identify customer’s cross border clearance challenges and anticipated needs.
- Works with key stakeholders to develop Brokerage solutions which meets and exceeds customer expectation.
- Create Standard Operating Procedures for UPS brokerage solutions implementation.
- Prepare customer-facing materials, reports and other documents in order to ensure they are clear, concise, and appropriate for the intended audience.
- Conducts sales and operations training.
- Manage and monitor brokerage solutions efficiency and continue to improve based on feedback and outcome.

**Sales Support and**Customer Fa**cing**
- Supports Small Package sales team in responding to customer RFP, RFQ, performance review for Brokerage-related elements.
- Provides consultation and advisory sessions on brokerage operations, compliance and trade issues to sales and customer through different stages of sales in helping to penetrate, cultivate and retain business.
- Understand and evaluate customer’s business requirement. provide quotations, setting up contractual agreement with customers for chargeable brokerage solutions.
- Supports sales to connect with multiple brokerage business units (within and outside APAC Region) for issue resolutions.

**Coordinate and manage Enterprise Brokerage Solutions**
- Act as APAC Region brokerage SME to engage with corporate marketing and brokerage group to develop enterprise brokerage solutions.
- Collaborating with APAC marketing to create local go-to-market materials leveraging knowledge on these solution’s features, capabilities and benefits.
- Supporting sales to introduce and implement solutions to drive growth

**Leading Brokerage NPS** and Brokerage journey customer experience improvement**
- Develop methods to obtain insights on customer’s feedback within NPS survey regarding brokerage journey experience
- Understand insights in the NPS survey result.
- Study and investigate factors leading to promoter or detractor.
- Identify solutions to drive better NPS result.
- Implement and manage such solution to drive better customer experience on brokerage journey

**M**anages**Brokerage Solutions Groups**
- Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures.
- Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
- Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.
- Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement.
- Holds others accountable to established performance levels to achieve individual and group goals.
- Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
- Coaches others and provides on-going feedback and support to improve performance.

**Requirements**:

- Possess a Bachelor’s degree in Business Administration or related fields
- Ability to break the business down into smaller components to better prioritize where attention should be focused; identifies related business needs; knowledgeable about what information to look at to make an assessment.
- Demonstrates an in-depth knowledge of global customs and trade compliance, Customs brokerage operations; evaluates new or improved processes, procedures, and technology; understands the impact of emerging trends on brokerage operations; develops strategic plans for effective brokerage solutions.
- Demonstrates the ability to use negotiation techniques in less complex situations; recognizes the