Brokerage Operations Supervisor

2 days ago

Singapore UNITED PARCEL SERVICE Full time

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This position manages operations from a cluster view. This position executes operations plans, monitors and communicates operation's performance, manages operations to meet customer deadlines, and maintains a close relationship with customers. This position manages the brokerage site's financial performance, organizes and prioritizes workloads, maintains standard operating procedures (SOPs), and ensures compliance. This position may supervise others.

**Job Duties**

**Develops and Executes Brokerage Strategies and Business Plan Goals**
- Develops and coordinates communication strategies in assigned geographic area to ensure each area/site is fully informed of brokerage priorities and managing to those priorities to achieve a high-level consistency amongst all assigned operations.
- Provides guidance to operations at assigned site(s) to ensure business plan goals are achieved.
- Manages performance and progress by reviewing departmental reports and adjusting as necessary to meet stated goals.
- Participates in cross-functional business meetings to convey issues, challenges, opportunities to improve growth, service and profitability.
- Determines success measures to track costs, service levels, risk reduction, and compliance and to ensure deliverables are achieved.

**Lead Brokerage Customer Focus**.
- Lead and collaborate with operations and sales groups to recognize additional revenue opportunities and present additional UPS services.
- Handles escalated service questions, resolve operational issues, and addresses customer needs to enhance account relationships.

**Drives Operational efficiencies**
- Works with each site to review the financial performance of, to manage operating expenses.
- Addresses service and production problems to maximize site and customer profitability.
- Provides cost management coaching to assigned operating sites to ensure cost-effective customer solutions that support desired plan results.
- Works with different sites to support execution of identified initiatives and drive operational robustness and capability building.
- Evaluates opportunities for improvements and works out solutions with cross functional teams.
- Has a continuous improvement mindset.

**Job Requirements**
- Possess a Bachelor's Degree in any relevant disciplines
- Possess 2-3 years of experience in a similar role; prior experience in Brokerage management and financial oversight will be preferred
- Demonstrate experience managing cross-functional projects and stakeholders
- Display strong analytical skills for evaluating financial and operational performance
- Possess excellent communication and interpersonal skills for customer and team interactions
- Relevant industry certifications or licenses (e.g., brokerage license) will be a plus

**Employee Type**:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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