Operations Analyst

1 week ago

Singapore Horizon Corp Full time

**Role : Operations Analyst and Service Support**

**Location : Singapore**

**Duration : Long term contract**

**Job description**
- Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access
- Work closely with hiring/line managers to manage the on boarding and off boarding of staff
- Responsible for coordinating, review and management of audit, risk and compliance tasks in Service Recovery and TCOE, eg. ASDS, KRCSA, Internal and External audit requests
- Support continuous review and improvement of Audit/Compliance and the On/Off-boarding process for greater effectiveness and efficiency.
- Other improvements and automation initiatives to improve existing process and functions.
- BCM and Covid19 Management and reporting
- PPM management and reporting
- Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension
- Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning,
- On/Off boarding and other operational activities of the Operational Support function.
- Support other Operational resources managing Reporting & Analytics deliverables.
- Manage and support floor logistics such as stationery, documentation destruction, sorting of mail, courier services and approvals for division head.
- Maintain seating plans for SR and TCOE occupied floors.
- End to End management of Resource Details, Numbers, Budgets and Allocations for Perm, temp and Vendor resources across SR/TCOE Departments
- Ensure process documents are organized, updated and maintained on SR folders
- Support with transformation initiatives when required.
- Support employee engagement initiatives, eg. training and special projects/assignments

**Skills required**
- Proficient in Microsoft Excel with VLOOKUP and running macros
- About 3 - 5 years of core experience in operations work, preferably in the area of Banking and Finance.
- Familiarity with vendor and invoice management processes
- Proficient in using PowerPoint for creating presentations and reports
- Independent, proactive and self-starter with excellent interpersonal and communication skills.
- Strong analytical and good problem solving skills.
- Ability to work in a fast-paced and team-oriented environment.
- Strong written and oral communication skills
- Organized, methodical and detailed
- Able to multitask and handle multiple priorities
- Able to work independently and in a team
- Dedicated and hardworking with high degree of accountability and integrity
- Good follow up in tracking updates from various parties for closure on a week to week basis.
- Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
- Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
- Responsible and takes pride in meeting deadlines.

Pay: $4,000.00 - $6,000.00 per month

**Experience**:

- VlookUp: 2 years (required)
- MS Excel: 3 years (required)

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