Operations Executive

We are looking for exceptional individuals to join our **Future Leaders Programme**:

- a 2-year, career-defining journey.

As an **Operations Executive**, you will play a pivotal role in the smooth daily functioning of the hotel by coordinating and supervising **all Front of House and Back of House operational departments.**Act as a key support to the Operations Manager, this role combines **hands-on involvement, supervisory leadership**, and a keen eye for details to ensure all aspects of the guest experience meet the highest standards. Designed for individuals with a passion for hospitality and service, this position offers a strong foundation in hotel operations and is ideal for those aspiring to become future hospitality leaders

**During 1st year,**you will gain exposure to:

- Manage day-to-day operations of **Food & Beverage**( **F&B)**, **Front Office**, and **Security**to ensure top-tier service.
- Manage **check-in/check-out**procedures, Service Centre operation, VIP arrivals, lobby upkeep, and guest requests for a seamless experience.
- Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.
- Plan and execute events and group functions with flawless service.
- Lead service teams and promptly address guest needs or complaints.
- Supervise security teams to ensure adherence to **emergency protocols**, **patrol duties**, and **safety measures**.
- Ensure security teams are briefed on VIPs, special events, and high-risk zones; participate in drills and support incident response.
- Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.
- Support **on-the-job training**(OJT) for new hires, ensuring they’re set up for success and prepared to deliver exceptional service.
- Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.
- Identify service gaps and recommend **workflow improvements**that will elevate guest satisfaction and streamline operations.
- Prepare reports with recommendations for operational improvements.

**During 2nd year,**you will gain exposure to:

- Manage day-to-day operations of **Engineering & Sustainability, Housekeeping and Stewarding**to guarantee the highest standards of service delivery.
- Oversee the cleanliness, presentation, and service quality in guest rooms, public areas, and back-of-house, making sure everything meets the highest standards
- Assist with deep cleaning schedules and special housekeeping project
- Perform inspections to ensure **rooms**, **public areas**, and **back-of-house spaces**are clean, safe, and operational at all times.
- Coordinate preventive maintenance schedules and handle key areas like **silicone work**, **grouting**, and **room releases**during high-demand periods.
- Monitor energy-saving efforts and monitor **utility system efficiency**, supporting sustainability initiatives to reduce environmental impact.
- Manage the **Fire Command Centre**(FCC) and ensure full regulatory compliance and emergency preparedness across the property.
- Conduct regular audits and spot checks to guarantee safety and operational standards are consistently met.
- Mentor, and train staff across departments, fostering a collaborative and positive work culture
- Contribute to **on-the-job training**(OJT) for new hires, ensuring they’re set up for success and prepared to deliver exceptional service.
- Supervise teams, ensuring tasks are completed on time, with attention to detail, quality control, and adherence to Standard Operating Procedures (SOPs).
- Identify service gaps and recommend **workflow improvements**that will elevate guest satisfaction and streamline operations.
- Prepare reports with recommendations for operational improvements.

After the 2-year Future Leaders Programme, you’ll have the **opportunity to grow**into an **Operations Manager**through ongoing leadership development and operational impact.

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