Store Manager

Job Title:
**Store Manager**

## Industry:
Luxury / Premium Fashion Retail

## Location:
Marina Sands Bay
JOB SUMMARY:
KEY RESPONSIBILITIES:
*Store Operations & Performance Management**
- Support the Store Manager in overseeing daily store operations.
- Drive and monitor sales performance to meet or exceed set targets.
- Implement strategies and initiatives that contribute to business growth and profitability.
- Analyze sales data and market trends to optimize merchandise mix and inventory levels.
- Ensure accurate and timely submission of daily reports, including sales, reconciliation, billing, and bank statements to head office and direct manager.

**Customer Experience & Service Excellence**
- Deliver and maintain superior customer service standards across all touchpoints.
- Work closely with the Training Department to ensure consistent delivery of excellent customer experience.
- Foster a proactive selling culture focused on converting walk-in customers into loyal clients.
- Ensure the store environment reflects the brand’s image — compelling, inspiring, and aligned with global brand standards.

**Team Leadership & Development**
- Lead, coach, and motivate a team of retail associates to achieve individual and team sales goals.
- Monitor and evaluate team performance regularly to ensure alignment with company objectives.
- Promote a positive, collaborative, and results-driven work culture.

**Merchandise & Inventory Management**
- Oversee the presentation of merchandise in line with brand guidelines to maximize sales and product turnover.
- Ensure optimal stock levels and assortment are maintained based on sales trends and customer demand.
- Supervise receiving, pricing, and stock counting procedures to ensure accuracy and efficiency.
- Collaborate with the Store Manager to implement action plans aimed at driving category-specific sales.

**Visual Merchandising & Brand Representation**
- Partner with the Visual Merchandising team to ensure timely and impactful window and in-store displays.
- Maintain visual standards that reflect the brand’s identity and elevate the shopping experience.
- Ensure all product presentations support both aesthetic appeal and commercial effectiveness.

**Business Awareness & Competitor Insight**
- Stay informed about local market dynamics, consumer behavior, and competitor activities.
- Share insights and recommendations with the Store Manager to adapt strategies accordingly.

**Compliance & Loss Prevention**
- Implement internal control procedures and shrinkage prevention guidelines.
- Ensure compliance with company policies, HR practices, and operational standards.

QUALIFICATIONS & REQUIREMENTS:

- Minimum **7 years of experience** in the **fashion retail industry**, with at least **2 years in a supervisory or managerial role**.
- Strong understanding of luxury or premium fashion retail operations.
- Proficiency in **Bahasa Malaysia/English**; knowledge of a **foreign language** (e.g., Mandarin, French, Arabic) is an added advantage.
- Demonstrated **business acumen** with a strong focus on **sales, customer service, and team leadership**.
- Excellent **interpersonal and communication skills**, able to build relationships across all levels.
- Proven ability to **lead, inspire, and develop teams** toward achieving business goals.
- Highly **motivated, proactive, responsible, and adaptable** to a fast-paced retail environment.
- Strong organizational and multitasking abilities with attention to detail.
- Familiarity with retail KPIs, reporting tools, and POS systems is preferred.
WHY JOIN OUR TEAM?
- Be part of a prestigious luxury or premium fashion brand.
- Opportunity to grow within a dynamic and supportive retail environment.
- Competitive remuneration package and benefits.
- Exposure to international brand standards and best practices.
Pay: $4,000.00 - $7,500.00 per month

**Benefits**:

- Employee discount
- Health insurance

Work Location: In person

Expected Start Date: 01/09/2025