Customer Relations Executive

5 days ago

Singapore ASPIRE HUB EDUCATION CENTRE@SENGKANG PRIVATE LIMITED Full time

**Job Description & Responsibilities**:

- Serve as the first point of contact for students, parents, and visitors, building trust and rapport.
- Handle customer enquiries, class registrations, and payments with attention to detail.
- Provide proactive problem-solving and issue resolution.
- Assist with day-to-day operations and administration, ensuring smooth and efficient branch function.
- Promote Aspire Hub’s mission and values, acting as a brand ambassador for our services.
- Ensure confidentiality when handling sensitive data (e.g., student records, payments).
- Strive for customer satisfaction, building strong relationships for increased retention and loyalty.

**Job Requirements**:

- Strong communication skills, with the ability to handle customer interactions professionally, empathetically, and with responsiveness.
- Ability to work a fixed schedule (1 PM - 10 PM) on weekday and (10AM-8PM) on weekend, with occasional flexibility depending on operational needs.
- Proactive, adaptable, and detail-oriented in handling tasks and resolving issues.
- Familiarity with Microsoft Office and CRM System for administrative tasks is required.
- Ability to maintain confidentiality and demonstrate ethical conduct in handling sensitive information.

**Job Benefits**:

- Formal training program to help you succeed.
- Collaborative, supportive work environment with room for growth.
- Opportunities for career development and internal promotions.
- Become part of a team dedicated to making a difference in education.
- Competitive salary package, incentive and performance bonuses

**Employer Questions**:

- **Tell us about yourself. Why are you interested in this Customer Relations Executive role at Aspire Hub?**:

- **What does good customer service mean to you? Can you share an example where you delivered excellent service?**:

- **How do you handle a difficult or upset parent/customer?**:

- **What would you do if a parent requests a change in their child’s class timing, but there are no available slots?**:

- **How do you stay motivated during busy periods, like school holidays or enrolment peaks?**:

- **Where do you see yourself in the next 2-3 years? Would you be open to growing into other roles within Aspire Hub?**:

- **Can you give an example of a time when you handled sensitive data or payment details? How did you ensure confidentiality?

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