Customer Relations Executive

17 hours ago

Singapore TaF.tc Full time

As a TaF.tc **Customer Relations Executive, **you will be a key player in the company in ensuring overall positive customer experience by providing outstanding support to meet their needs in order to build customer lifetime value.

**Here's What You'll Do Day to Day**:

- Attend to customer enquiries on courses, course contents, and types of funding (Inbound sales)
- Filter sales enquires to relevant respective programme advisors to secure leads.
- Ensuring customer satisfaction from point-of-sale conversion to student competency/the end of qualification/module.
- Create relationships with corporate entities to ensure the satisfaction of their student representatives.
- Assist and make necessary arrangements for student requests (e.g change of intakes, reassessments, withdrawals).
- Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
- Develop, test, and implement ways to improve or digitalise student onboarding.
- Innovate and implement new ways to ensure customer satisfaction.

**Here's What We Are Looking For**:

- Strong communication and active listening skills.
- Familiar with CRM systems and practices.
- Customer-oriented and has high adaptability to different customer character types.
- Able to multi-task, prioritise and manage time effectively.
- Tech-savvy.

**Here’s What Is Minimally Required**:

- Higher Nitec or equivalent and above.
- Experience in customer service will be an added advantage.
- Able to work on the weekends or on Public Holidays.
- Proficient in MS Office.

**About TaF.tc**:
With the mission to inculcate the attitude, skills and knowledge for the development and integration of the têxtile and fashion industry, TaF.tc aims to be the global fashion school without boundaries. Being the training arm of the Textile and Fashion Federation (Taff) and the first Continuing Education and Training Centre (CET) in Singapore, we offer specially designed courses and programmes to prepare our students for a creative career as well as to help industry professionals develop and specialise. As a big family, we are building a culture that inspires you to cultivate an agile thinking, build your growth mindset, enhance your customer obsession and most importantly, learn to care for one another. We are also constantly seeking and leveraging on technology to solve problems and transform the way we work in order to achieve the most efficient outcomes. If these are some of the qualities that interests you to be part of our big family, we would like to hear from you

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