Ecommerce & Customer Relation Executive

2 days ago

Singapore PASONA SINGAPORE PTE. LTD. Full time

• Location: Tanjog Pagar• Working hours: Mon-Friday: 9am~6pm• AWS + VB provided + Transport allowance• Hybrid working arrangement upon confirmationOur client is a subsidiary company of one of Japan's largest railway operators.They focus on expanding lifestyle-related businesses across the region, with key initiatives in cross-border e-commerce, retail, and Japanese food and beverage concepts.Job responsibilities: ＜Customer Relationship Management＞ Respond to customer enquiries professionally and promptly via Zendesk and social media platforms (e.g., Instagram, Facebook) Handle customer feedback, complaints, and product-related queries Maintain accurate records of customer interactions and feedback ＜Logistics Coordination Support＞ Liaise with Japanese logistics partners to ensure timely deliveries Track shipments and assist in resolving delivery-related issues Provide updates and reports to the internal team as needed ＜E-commerce Operations Support＞ Manage daily operations on our e-commerce platform (WooCommerce), including order processing, subscription tracking, and basic backend updates Provide customer support related to billing, address updates, and other subscription-related tasks Assist in cross-functional coordination between logistics, operations, and customer service Maintain and update e-commerce product listings, including creating new product pages, updating content, and ensuring all product information is accurate and up-to-date ＜Marketing & Administrative Support＞ Assist in the coordination, and execution of marketing events, including material preparation, event registration, and logistical arrangements to ensure smooth operations Coordinate and support internal product tasting sessions, including preparation, scheduling, and compilation of feedback to aid in the selection of monthly featured snacks and products Job Requirements Diploma in Business, Communications, Logistics, or a related field Prior experience in customer service, e-commerce operations, or logistics is preferred A problem-solver, organised, detail-oriented, and good at multitasking Comfortable using tools such as WooCommerce, Zendesk, and social media for customer interaction Strong communication skills in English and interpersonal skills to liaise with customers, internal teams, and external partners Basic reading and writing in Japanese is required to communicate with Japanese logistics partners is highly preferred Experience using mandarin to communicate with Chinese-speaking client is a plus Interested applicants, please send your resume to Charlene (R ) at with the email subject header "Ecommerce & Customer Relation Executive ".We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.Please find our Privacy Policy Agreement in the below link.you for your kind understanding and co-operation.Pasona Singapore Pte LtdEA License No:90C4069(Lau Rui Lin, Charlene, EA Registration No: R )

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