IT Service Desk Analyst

1 day ago

Downtown Core, Singapore CDP Global Full time

**About CDP**

CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change.

Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world’s institutional assets use CDP data to help inform investment and lending decisions.

**About the Team**
- Technical Service Desk Support
- Asset Management
- User Access Control and Cyber Security

**About this role**

**What you will do**
- Being the first point of contact for all IT Related queries across the organisation
- Providing onsite support and training in the Office
- Provide solutions to incidents, service requests, problems and queries.
- Meet agreed service levels and quality; ensuring employees are kept up to date with the progress of their ticket
- Liaise with users to advise directly on an appropriate course of action for their issues.
- Escalate issues were necessary to a higher level of support in a timely manner.

Actively contribute to an effective and engaged team, clear on its purpose and contribution, by:

- Ensuring you know what is expected of you, through regular 1:1’s, having clear objectives in place, and participating in open and honest performance and development conversations.
- Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference.
- Living the CDP Values and demonstrating the behaviours appropriate to your position.

**We're looking for**
- Have a minimum of 1 years’ experience working in a support role
- Technical understanding of Windows Operating systems
- Excellent customer service skills and a telephone manner.
- Ability to clearly and concisely document technical information and troubleshooting steps taken (creating FAQs, Technical Tips and help documentation).
- Ability to approach problem solving logically Confidence in working with staff at levels.
- Willingness to learn and develop within a busy support environment.
- Knowledge of ITIL and ITSM processes.
- Understands the needs of customers/users and represents this in their work prioritisation, effort, and where needed escalation.
- Demonstrates an analytical, methodical, and systematic approach to problem-solving.
- This is a permanent role based in Singapore. Interested applicants must be eligible to work legally in the Singapore. We cannot sponsor for this role. _

**Before you apply**

**How to apply

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