Guest Experience Associate

2 days ago

Outram, Singapore Habyt Full time

**About the job**

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place

As a Guest Experience Associate, you are a Habyt brand ambassador and will be a part of a high-performing team at our Flex property (Owen House Cluster), contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction.

**Your responsibilities will include**:

- Greeting guests and performing check-in and check-out duties
- Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
- Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
- Respond to administrative duties and emergency calls for all Habyt Flex Properties in Singapore
- Perform Night Audit responsibilities such as reconciling daily transactions, posting room charges, preparing financial and occupancy reports, and ensuring a seamless shift handover.
- Communicating with the Revenue team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
- Monitoring and maximising room inventory to accommodate new sales leads and reservations
- Proactively encourage longer lengths of stay for in-house guests
- Actively identify opportunities for personal and team growth, recommending enhancements to improve performance and operational efficiency.
- Maintain and update guest data in the PMS and other IT systems as required
- Ensuring compliance with all SOPs and standards.

**The skills, attitude, and experience we require are**:

- A minimum of 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment
- Independent with exceptional customer service and teamwork skills
- Understand the importance of teamwork as well as individual contributing towards a common goal
- Excellent interpersonal, written, and verbal communication skills
- Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally
- Tech-savvy with experience working with Microsoft Office, Google Workspace Environment, and PMS/helpdesk systems
- A willingness to work flexible days
- Full-Time: Shifts are of 5 days/week including weekends and PH, when required
- Part-Time/Freelance: Shifts are of 2 days/week including weekends and PH, when required

LI-YL1

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