Client Services Specialist

Your core function will be to carry out Client Services tasks required to ensure client’s portfolios investment activities are properly executed and settled. Additionally, you will be required to provide AlTi Singapore managed funds operational liaison and settlement work, amongst funds’ stakeholders i.e. investors/fund administrator/custodian bank/auditors/other legal & accounting service providers etc. to ensure error-free fund-related activities.

**Responsibilities**:
This is a non-exhaustive list. Given the Company’s boutique size, you may be called to assist on other duties as required.

- **Operational Client Service Support**:

- Checking whether the banks have executed the orders and whether the executed price is in line with expectations

- Check settlement details and prepare funding instructions

- Check whether the tariff/brokerage charged by the banks are correct

- Ensure all corporate actions are promptly taken care of and processed by the bank timely without error

- Ensure all orders are settled timely and all redemption and sales proceeds are properly credited in the accounts

- Maintain the trade blotter and booking of transactions in the company’s portfolio management system (Pm1)

and Addepar if the transaction has not already been booked automatically

- **Cash & Asset Management**:

- Monitor and manage daily cash positions, liquidity needs, and upcoming funding requirements for clients.

- Process and monitor incoming/outgoing payments, FX instructions, and ensure timely execution of client cash

instructions in close collaboration with the RMs and Investment team, as well as custodians.

- For every inward or outward remittance of funds, ensure proper Due Diligence Checks (DDC) has been carried

out for proper AML control purposes (work with compliance support)

- Alert Compliance Officer/Management of any suspicious or irregular activities or pattern

- **Manage the Deposits and Loan position**

- Monitor all deposit and loan maturities

- Prepare all deposit and loan roll-over instructions for the Client Relationship Management Team (CRM) to send

to the banks

- **Fund Management Investment Support**

- All administrative and support work in relation to the investment management activities primary of Funds’

portfolios and at time on clients’ portfolios.

- Handling all Communications with Fund Administrator, Directors, Corporate Secretariat Support, Custodian

banks, Auditors, Tax advisors, regulators and other relevant parties in the management support of the funds.

- Preparing and checking all data, fee calculation accuracy and ensure communication and operations of the

funds’ affairs are done smoothly, accurately and error free.

- Preparing and liaison on all marketing and promotion initiatives of the funds and AlTi Singapore services.

- Learn & practice Investment related Regulatory Compliance

- Assist & support Head of Investments Singapore/CRM on Investment related relationship management with

platform providers/product providers/Custodian Banks

- Handling in conjunction with Control & Compliance officer the annual regulatory filings for the funds

- Assist Head of Singapore/ Head of Investments/ RMs to help review/design/create/improve existing work

system, processes that will raise efficiency in funds’ investment management.

- **Investment Strategy & Execution**

- In accordance with funds investment strategy criteria &/or under discretionary investment mandates, assist

Head of Investments/ RMs to devise, construct, implement, monitor, on-going maintain & rebalance executed

investment strategies for clients through designated platform custodian bank providers.

- Assist development of the investment aspects of the company’s growth strategy & any other investment

offerings.

- **Risk Management**

- Assist Head of Singapore/ Head of Investments/ RMs to monitor and manage both clients’ and the funds’

exposure to investment risks

- Assist Head of Singapore/ Head of Investments/ RMs to develop management and communication

strategies to control and minimise loss in the event of exceptional unexpected events occurring

- **Operational Relationship Management with Platform Providers/Custodian Banks**

- Assist & manage together the daily investment support and working relationships with platform provider

banks/product providers to ensure funds’/customers’ investment & account activities are properly served.

Provide positive/negative feedback to the Head of Singapore/ Head of Investments/ RMs as appropriate.

- **Investment related Client Communications**

- Assist & support Head of Singapore/ Head of Investments/ RMs to maintain appropriate level of communication

in relation to investment activities of respective funds’ portfolios under management.

- Assist and support Head of Singapore/ Head of Investments/ RMs to handle investors’ investment queries,

support and assist appropriate information is given to investors on a timely basis.

- Ensure that appropr