Specialist, Client Enablement

2 weeks ago

Singapore ORGANISATION SOLUTIONS PTE LTD Full time

Organisation Solutions is a leading growth consultancy with headquarters in Singapore. We do great work in strategy execution and accelerated leadership & team development and need to grow our team to meet the increasing demand for our services in Asia and beyond.

As a member of our team, you’ll work with experts in the field of Organisation and Leadership Development, learn more than you can imagine is possible, and work with some of the most sophisticated companies in the world doing meaningful and enjoyable work.

**THE ROLE**

Your main responsibilities are to:
1. Coordinate, execute and improve processes in our coaching and assessment business. This includes:

- End to end management of coaching programs with clients including scheduling
- Crafting and sending communications to clients, associates and other stakeholders
- Managing accounts for clients by providing proposals and managing contracts
- Monitoring and tracking programme progress, writing reports as needed
- Collecting, analysing and summarising information to update clients on services and integrate into marketing material
- Executing invoicing process

2. Proactively manage associate enablement processes
- Identify potential associates to fit clients needs
- Manage associate empanelment and renewals process
- Act as associate champion, facilitating 2-way communication

3. Manage monthly management information dashboard reporting

4. Provide project support in areas of leadership development, assessment or other areas. This includes:

- Designing, creating and administering surveys
- Set up face to face and virtual events or client workshops
- Design and manage project plans to ensure on time, high quality delivery

5. Play key role in improving client service processes. In particular:

- Identify and implement opportunities to better use technology
- Design new processes for new or enhanced services

**DESIRED BACKGROUND**
- Minimum of a Polytechnic Diploma in a relevant field
- At least 1-3 years of related working experience
- Ideally this will include work in customer facing role
- Experience in business analysis, process improvement and project coordination
- Strong software skills (advanced Excel; Powerpoint, Word, etc)
- Works quickly with high standards - whilst accurately managing complex details
- Proactive, energetic and self-motivated
- Excellent problem-solving skills and solution orientation
- Fluency in English is essential to communicate with international clients

**LIVING OUR VALUES**

Our values have not changed since we were founded nearly 20 years ago. Professionals who share our values of: Trusted professionals, Care for our clients’ success, Fun to work with fit well with our company and enjoy it more

**LOCATION**

This person must be based in Singapore, one of the most liveable cities in the world. The role will be on a hybrid work pattern

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