Vice President, Client Enablement

10 hours ago

Singapore The Bank of New York Mellon Full time

We’re seeking a future team member for the role of Vice President - Client Enablement to join our Treasury Services, APAC Client Enablement team. This role is located in Singapore. In this role, you’ll make an impact in the following ways: Project manage client implementations for standard and complex products, services, and technology platforms. Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects. Advises and guides clients on appropriate solutions and shepherds through to resolution. Coaches and guides on project management. Serves as an escalation point for complex issues. Work closely with Relationship Management, Business Development and Product Management teams to define new business wins. Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience. Participates with team in activities that align with their functional objectives. Adheres to team standard operating procedures. Tracks and reports on results and outcomes for client implementations and projects. Understands team metrics and dashboards. Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs. Resolves complex client onboarding/transition/conversion issues. Qualifications To be successful in this role, we’re seeking the following: Bachelors degree or the equivalent combination of education and experience is required. 5-7 years of total work experience and at least 2 years of project management experience preferred. Knowledge of Transaction Banking products and services, especially correspondent banking/clearing services, FX payments, Cash Management and more sophisticated Channel solutions (e.g. API, H2H, FTP) preferred. Applicable local/regional licenses or certifications as required by the business. #J-18808-Ljbffr

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