Freight Forwarders

5 days ago

Singapore SAMSUNG SDS ASIA PACIFIC PTE. LTD. Full time

Customer service:

- Attend and response to all customer enquiry related to shipping and operational process; assist customer to resolve issues happened from booking to final delivery as well as billing issue and discrepancy
- Supervise the operational performance of LSP to ensure delivered service level can meet or exceed the customers' requirements.
- Booking handling:

- Arrange booking with selected carriers and LSP based on customer requested service
- Update booking confirmation and sailing schedule to customer
- Documentation handling:

- Prepare, review, and/or submit documentation to the appropriate parties and customers in accordance with all applicable procedures and regulations relating to transportation;
- Ensure on time submission, completeness and accuracy
- Shipment operation:

- Coordinate with customer, internal and external parties to ensure smooth shipping process from pick up to delivery and issue billing to customer
- Anticipate, identify, and resolve problems which could delay the timely release or movement of freight; notify and keep customer updated of the delay and its status.

**Job Requirements**
- Bachelor’s degree in Business Administration, Transportation, Logistics, Supply Chain Management or a related field preferred
- At least 5 years’ operational and customer service experience in international freight forwarding industry
- Excellent verbal and written communication skills
- Strong customer service and problem solving skill
- In-depth knowledge of ocean freight forwarding operation
- Multi-tasking and cross functional collaboration capability
- Highly self-motivated and driven
- Proficient in Microsoft Words, Excel.

**Work Location**:
30 Pasir Panjang Road #07-32, Mapletree Business City, Singapore 117440

**Working Hours**:
8.30 am - 5.30 pm, Monday to Friday

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